Client Services Account Specialist, Aries Systems Trusted and relied on by thousands of scholarly journals and millions of global users, Aries’ SaaS based tools bring scientific and medical research from the laboratory to the world. We help researchers make new discoveries, help doctors save lives, and provide support to healthcare professionals throughout their careers. If that‘s a cause you want to contribute to, consider joining us! New to the Elsevier family, Aries Systems has experience tremendous success and has a thirty plus year history of innovation. Aries is dedicated to providing scholarly journals with leading-edge workflow solutions (Editorial Manager and ProduXion Manager). Aries Systems transforms the way scholarly publishers bring high-value content to the world. The company’s innovative and forward-looking workflow solutions manage the complexities of modern print and electronic publishing—from submission to editorial management and peer review, to production tracking and publishing channel distribution. Aries Systems is committed to delivering solutions that help publishers and scholars enhance the discovery and dissemination of human knowledge. You can learn more about Aries and our products at: https://www.ariessys.com/ Purpose of the role: The Account Specialist role offers an entry level role with tremendous growth opportunity in our Client Services group. The Account Specialist will troubleshoot and track customer questions related to the use of our Editorial Manager (EM) and ProduXion Manager (PM) software, as well as providing first level support. As this position is expected to develop into an Account Coordinator role, we are looking for an individual with a genuine interest in exploring new developments in the STM publishing community. The ideal candidate will have at least one year experience working in a software support / customer service-related field or in an editorial office. Experience in the scholarly publishing industry is extremely beneficial but not required. College graduates with exemplary written communications skills and technology aptitude are encouraged to apply. Responsibilities: Develop a general understanding of editorial workflows and how our products facilitate them. Perform first line troubleshooting of software-related issues end-users may experience. Perform software testing to recreate system problems. Triage and escalation of technical issues as necessary. Assist Account Coordinators with implementations, troubleshooting, and other assigned support tasks. Participate in customer training sessions. Preparing and conducting sessions at our annual User Group Meeting. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Basic understanding of web-based environments a must. Knowledge of multiple computer platforms and internet browsers. Demonstrated excellence in written and verbal communication. Detail oriented, with strong organizational skills. Ability to manage multiple priorities. Highly flexible and diplomatic. Ability to work in a collaborative team environment. Above-average writing and communication skills. Account management, and business development skills a plus. Work in a way that works for you We promote a healthy work/life balance across the organization. We are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, tuition assistance and training resources, we will help you meet your immediate responsibilities and your long-term goals. Working remotely from home or any other work location Working flexible hours - flexing the times you work in the day Working with us We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it. Working for you At Elsevier/Aries, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Comprehensive, multi-carrier health plan benefits Disability insurance Dependent Care and Commuter Spending Accounts Life and Accident Insurance Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan) Modern Family Benefits, including adoption and surrogacy About Us A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. Join Us Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing. ----------------------------------------------------------------------- Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy. Elsevier is a global information analytics business that helps institutions and professionals advance healthcare, open science and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers. Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, 38,000 e-book titles and many iconic reference works, including Gray’s Anatomy. Elsevier is part of RELX Group. With a wide range of technology jobs, commercial and business jobs, and graduate jobs, there is a part for everyone to play. We need talented people to help us inspire ground-breaking research. Be curious. Be challenged. Be involved. Discover Elsevier. Join us. elsevier.com/about/careers