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About the Role
The Customer Success Consultant at Elsevier is instrumental in supporting users of Data-as-a-Service (DaaS) solutions, particularly in the Pharma and Life Science industry.
Their role involves enabling corporate customers to maximize the utility of structured and unstructured data solutions like ScienceDirect, Scopus, Embase, Reaxys or REsNet.
This entails providing guidance on data usage, offering training programs, and addressing technical issues.
Expertise in Biology / Chemistry or Life Science, coupled with understanding of text and data mining tools, is essential for this role.
CSCs collaborate closely with stakeholders such as domain-scientists and data-scientists to understand their requirements and facilitate the effective utilization of DaaS solutions.
A comprehensive understanding of industry trends and challenges is crucial for CSCs to deliver actionable insights to both customers and internal stakeholders.
In essence, CSCs play a pivotal role in optimizing the value of Elsevier's DaaS solutions, requiring a blend of technical proficiency, customer-centricity, and stakeholder management.
Responsibilities
Requirements
Work in a way that works for you
We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people.
With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
Last updated : 2024-06-01
Full Time
Print & Book Publishing
$66k-85k (estimate)
05/18/2024
08/15/2024
email.elsevier.com
New York, NY
<25
Print & Book Publishing
The job skills required for Customer consultant include Customer Service, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer consultant positions, which can be used as a reference in future career path planning. As a Customer consultant, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer consultant. You can explore the career advancement for a Customer consultant below and select your interested title to get hiring information.