POSITION SUMMARY

The Senior IT Support Specialist is distinguished from an IT Support Specialist by expanding the technical role and operational procedures with little supervision and direction and demonstrating a high level of independent decision-making abilities. This role also involves technical support and issue troubleshooting on all fronts. Strong analytical, problem-solving, and communication skills are vital for success.

Elmington is comprised of multiple locations and lines of business that are operated as their own living, breathing corporation. They have income and expenses, debt, and a bottom line - all of which we will look to you to help optimize through your role. Along with this responsibility comes a very high level of expectations. We are asking you to be an integral part of a multi-million dollar company. At Elmington, you will be pushed to Forget The Ordinary & Think Like an Owner. Every day.

RESPONSIBILITIES:

• Design and develop technical solutions to meet business needs.
• Translate business requirements into technical specifications.
• Conduct system testing and quality assurance processes.
• Ensure the security, reliability, and performance of information systems.
• Document system configurations, processes, and procedures.
• Analyze existing information systems and propose improvements to meet organizational objectives.
• Lead special projects related to information systems.
• Manage relationships with vendors and oversee procurement processes.
• Respond to help desk tickets and prioritize tasks based on urgency and impact on business operations.
• Perform any other duties as assigned by supervisors or management.

REQUIRED SKILLS:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 3 Years of Helpdesk Experience.
• Strong Proficiency in MS O365, Endpoint Management, and SharePoint.
• Jira Experience.
• MDM Experience such as Intune and Jamf.
• Familiarity with ticketing systems such as Jira Service Management for incident and request management.
• Knowledge of programming languages and database management systems.
• Experience with system testing and quality assurance processes.
• Ability to work collaboratively in a team environment.
• Attention to detail and accuracy in documentation.
• Proficiency in problem-solving to address technical issues and implement effective solutions.
• Excellent communication skills to collaborate with stakeholders and convey technical concepts effectively.
• Ability to manage multiple projects and prioritize tasks effectively.

PREFERRED SKILLS:

• Knowledge of cybersecurity principles and best practices.
• Understanding of cloud computing technologies and platforms.
• Ability to conduct training sessions or workshops for end-users.
• Experience with Agile or other iterative development methodologies.
• Previous experience in a similar role within a similar industry or organization.
• Ability to adapt to changing technologies and business needs to drive continuous improvement.

TRAVEL REQUIREMENTS

This position requires to travel up to 10% of the time

The Elmington Experience

We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. But, if you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for.

Are you ready to FTO? It's time to TLO!