SUMMARY: Facilitate the intake process through verification of data captured at investigation. Act as liaison with police departments and insurance companies to obtain and input necessary documentation and information to prepare digital file for assigned legal teams.

DUTIES AND RESPONSIBILITIES:

· Review all information submitted in the investigation process for accuracy and completeness.

· Obtain police crash reports, incident reports, dog bit reports along with any photos taken and ensure information is transferred from reports to case management system.

· Act as liaison with auto and homeowners' insurance companies including, but not limited to, filing and/or verifying necessary claims information, drafting letters of representation, sending letters via fax, email, or U.S. mail and ensuring acknowledgment.

· Draft any necessary defendant letters of representation when insurance is unknown.

· Perform clerical tasks such as filing, copying, and faxing, when needed.

· Demonstrate a high level of professionalism in dealing with confidential and sensitive issues.

· Assist with special projects and other duties as assigned.

QUALIFICATIONS:

· Possess excellent verbal and written communication skills.

· Detail oriented and proficient in data entry.

· Strong organizational, problem solving and time management skills.

· Self-reliant and able to manage priorities and workflow.

· Proficient at utilizing new software and platforms.

· High School diploma or equivalent required.

· Previous legal experience a plus.

· Must have basic computer proficiency, MS Office Suite (Word, Excel, Outlook).

CORE COMPETENCIES:

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Matching gift program
• On-site gym
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• insurance: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Cleveland, OH 44124 (Required)

Ability to Relocate:

• Cleveland, OH 44124: Relocate before starting work (Required)

Work Location: In person