Elite Women’s Health is searching for a full-time, goal-oriented, revenue-driven, highly accurate and motivated receptionist. The candidate must work well with others and have a professional and friendly disposition.

Duties:

• Greet patients in a friendly and professional manner
• Answer multi-line phone system
• Complete insurance verification
• Schedule patient appointments
• Collect patient copay/balances
• Update patient demographic information and insurance information at every appointment
• Scan insurance cards
• Obtain referrals and pre-authorizations as required for procedures.
• Check eligibility and benefits verification for treatments, hospitalizations, and procedures.
• Review patient bills for accuracy and completeness and obtain any missing information.

• Check each insurance payment for accuracy and compliance
• Call insurance companies regarding any discrepancy in payments if necessary
• Identify and bill secondary or tertiary insurances.
• Review accounts for insurance of patient follow-up.

• Set up patient payment plans and work collection accounts.

Qualifications and Skills

• Knowledge of insurance guidelines including HMO/PPO, Medicare and other payer requirements and systems.
• Competent use of computer systems; Experience with Athena EHR is a plus
• Familiarity with CPT and ICD-10 Coding.
• Effective communication abilities for phone contacts with insurance payers to resolve issues.
• Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds.
• Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
• Must be able to follow directions quickly and efficiently with varying workloads and interruptions.
• Problem-solving skills to research and resolve discrepancies, denials, appeals, collections. A calm manner and patience working with either patients or insurers during this process.
• Knowledge of medical terminology likely to be encountered in medical claims.
• Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPPA).
• Ability to multitask.
• Excellent organizational skills and attention to detail.

Education and Experience Required

• High school diploma

• 2-5 years of medical receptionist experience recommended

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person