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Elite Permits of Naples, FL is looking for a Customer Support to join our team. We are located on 2670 Horseshoe Dr N Suite 205. Our ideal candidate is a self-starter, motivated, and hard-working.
JOB CLASSIFICATION TITLE: CUSTOMER SUPPORT
Hourly Rate $14 - $20
THE POSITION
The employee in this class is a very important part of our family. You will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. Because public contact is an integral part of the job, considerable tact and courtesy are required. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. The exercise of reasonable initiative and independent judgment is required in communicating with customers.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
• Connect with customers via phone, email to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing of customers’ concerns
• Track all call related information for reporting purposes
• Monitors and schedule all incoming requests for inspections by phone and/or email
• Monitors and responds to incoming permits and inspections email
• Tracks and records project information as appropriate in the Elite Permits system
• Receive, track, process, and filing of documents
•Operates a personal computer, telephones, copiers, and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
KNOWLEDGE, SKILLS, AND ABILITIES
Considerable Knowledge of: Standard office practices and procedures; Microsoft Office applications.
Ability to: Work independently and have excellent communication skills, both oral and written. Motivated. Ability to work in a constantly changing and fast-paced environment. Ability to stay composed and objective. Strong listening skills and ability to work independently.
MINIMUM QUALIFICATIONS
High school diploma or GED; any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Customer service experience desired.
LICENSES OR CERTIFICATIONS
Elite Permits offers a generous Benefits package including 7 Paid Holidays, 80% of the premiums paid by the company for Medical, Dental and Vision Plans, as well as employer paid Short Term Disability, Long Term disability, and Life Insurance. We also offer an excellent Time off policy and up to a 5% company match on our 401k.
Full Time
$37k-48k (estimate)
12/13/2023
05/28/2024
The job skills required for Customer Support include Customer Service, Customer Support, Microsoft Office, Communication Skills, Initiative, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support positions, which can be used as a reference in future career path planning. As a Customer Support, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support. You can explore the career advancement for a Customer Support below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support job description and responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Update our internal databases with information about technical issues and useful discussions with customers
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Monitor customer complaints on social media and reach out to provide assistance
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support jobs
Foster effective problem solving.
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Communicate clearly with customers.
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Give credence to customer complaints.
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Avoid helping customers at breakneck speeds.
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Know how to close a conversation.
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Step 3: View the best colleges and universities for Customer Support.