Customer Care Specialist at Elite Moisture Solutions - Garner, NC

Are you motivated and confident in seeking an opportunity to excel in customer service? Join our team at Elite Moisture Solutions as a Customer Care Specialist. We're looking for an enthusiastic individual who is dedicated to delivering an exceptional customer experience. As a key member of our team, you will collaborate closely with our sales and service departments to ensure that our customers' needs are met efficiently and with the highest quality service. If you're an excellent communicator with a knack for handling customer service gracefully, we want to hear from you!

Responsibilities:

• Show strong dedication by always arriving on time and being prepared to help our valued clients.
• Handle incoming phone calls and online form submissions to connect and answer questions from potential customers, offering assistance and scheduling appointments with our project consultant.
• Be open to learning new tasks such as creating invoices and updating payments in our system. These tasks are straightforward to grasp, and we're more than happy to provide you with guidance.
• Your primary tasks include managing calls and scheduling appointments. Additionally, we'll ask for your assistance in posting before and after photos of our work and updating our social media accounts.
• Cultivate and maintain trustworthy relationships with customers, and colleagues.

Skills:

• Proven experience in roles such as office assistant, customer service, or other relevant administrative positions.
• Fundamental computer proficiency.
• Exceptional written and verbal communication abilities.
• Knowledge of the crawlspace and basement waterproofing industry is advantageous but not mandatory.

Working Hours:

• Choose between 8:30 AM to 5:00 PM or 8:00 AM to 4:30 PM.

Compensation:

• You'll earn a starting pay of $15 per hour. Plus, when you schedule appointments successfully, you'll get a bonus per appointment. This isn't a sales job; these are homeowners who call to schedule appointments with us. We just want everyone on the team to be motivated to serve our customers.

Key Success Factors:

• Be friendly and approachable, building strong connections with clients.
• Build relationships with our diverse clients, showing our family-oriented values.
• Be organized and pay close attention to details.
• Work well in our office's friendly and teamwork-focused atmosphere.

Primary Focus:

• Handle incoming calls and messages from potential clients, addressing their inquiries and needs.
• Respond promptly to form submissions on various platforms.
• Schedule appointments for our design consultants to offer free estimates, effectively addressing clients' concerns.

Work Environment:

• Our work environment is friendly, with colleagues coming and going during the day for customer visits, estimates, and completing tasks, while the Customer Care Specialist maintains the office.

If you're eager to make a positive impact on our client's experiences and be a part of our team's success, consider joining us as a Customer Care Specialist at Elite Moisture Solutions. Your dedication to exceptional service and your commitment to our core values will help us continue to provide top-notch solutions in the crawlspace and mold remediation industry.

Apply today to become a valued member of our growing family!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Do you have any knowledge of the crawlspace and basement waterproofing industry?
• Are you comfortable learning about our products and services to better assist our clients?
• What kind of value can you provide to this position based on either previous work experience or your personality?
• Are you comfortable answering the phones and helping our clients on your own after an in depth 1 week training period?

Experience:

• Customer service: 1 year (Required)
• Phone etiquette: 1 year (Required)

Work Location: In person