Position: Sales Supervisor

Position Objective

The Sales Supervisor is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We believe in creating and outstanding work environment for employee with a passion for exceeded our customers service expectation.

Functional Responsibilities

SALES LEADERSHIP

• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.

STAFFING AND ASSOCIATE DEVELOPMENT:

• Motivates and inspires store team, promoting a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Management to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.

OPERATIONAL EXCELLENCE:

• Protects store payroll by managing scheduled hours
• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
• Executes any store required order fulfilment in a timely manor

Customer Experience

• Models, teaches, and promotes selling and service standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clientele and wardrobing.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures team maintains consistent client communication through utilization of customer book and customer capture sign up.

OPERATIONAL EXCELLENCE:

• Protects store payroll by managing scheduled hours
• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
• Executes any store required order fulfilment in a timely manor

Talent

• Supports, implements, and provides follow-up for all training programs.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that Store Team adheres to all employment practices and policies.

Requirements:

• High school diploma or equivalent
• 1 year retail or sales management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal and written skills
• Excellent customer service skills and able to communicate with customers
• Able to learn or adapt to technology provided by the company
• Knowledge of administrative aspects of store operations
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirements

• Constant Walking/Standing- up to 100% of 8-hour shift
• Occasional Lifting up to 50 lbs.
• Frequent Climbing

At Tahari, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Tahari is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Oxon Hill, MD 20745: Relocate before starting work (Required)

Work Location: In person