We are looking for a lead front desk concierge for our brand new 400 unit apartment community. You will be running the concierge program at one of the top luxury apartments in San Francisco.

Please answer our questions to be considered for this position.

About Elevated Living:

Elevated Living is a vertically integrated technology & services company that services luxury apartment communities all over the country. Our branded resident experience apps and resident engagement programming is the best in the country. Our goal is to provide a unified software, convenient services, and help residents meet new neighbors through resident events.

Duties and Responsibilities:

The Concierge's tasks include, but are not limited to, the following:

• Prepares detailed daily community updates to be shared during morning huddles.
• Hosts weekly "one-on-one" meetings with individual concierge team members to ensure efficient communication and employee satisfaction.
• Oversees concierge team schedules and fosters strong communication amongst associates to ensure adequate coverage of all concierge roles. Will communicate with 3rd party vendor to backfill coverage as required.
• Greets customers, residents, and visitors as they enter the community and ensures the comfort of customers and visitors while they wait to speak with a team member.
• Answers and routes all calls to the appropriate team members for assistance.
• Receives and enters maintenance service requests promptly.
• Communicates upcoming in-home service requests to residents on behalf of our community service teams.
• Informs the appropriate management representative when vendors or contractors arrive in the building and when they are leaving.
• Maintains vendor logs to accurately sign in/out vendors while on-site.
• Ensures lobby, mailroom, package reception areas, and exterior entry are in "tour ready" condition at all times.
• Accurately and efficiently receives and records check deposits and rent payments per company policy.
• Maintains tracking logs for equipment rentals, dry cleaning, and other services provided by the community.
• Monitors SOP's to ensure team compliance, and suggestes revisions and feedback as needed.
• Maintains detailed shift pass-down logs both in written, digital and verbal format.
• Maintains keys and physical assets securely and appropriately in accordance with company policy.
• Advises residents of packages or deliveries to be picked up at the Concierge desk while accurately maintaining and updating all package-related logs. The Concierge will deliver packages when required.
• Maintains all Concierge areas, including the Concierge desk, package room, and lavatory, in a neat, clean, and organized manner.
• Maintains visual contact with surveillance camera monitors frequently.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may interest residents and maintains relationships and contacts with Concierge vendors.
• Assists the community leasing team in gathering required information should a member of our leasing team be unavailable. Will maintain necessary product knowledge to sufficiently answer basic community questions.
• In the event of an emergency, follows emergency procedures as outlined in the Concierge Manual and Emergency Preparedness plan.
• Maintains and monitors physical building security and takes appropriate action to hold elevators or notify appropriate management staff as needed.
• Safeguards and preserves resident information and maintains the highest level of confidentiality and business integrity levels.
• All other duties as assigned.

Job Types: Full-time, Part-time, Contract

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Why do you think you are the best fit to be the Lead Concierge for this job?
• Please provide examples of you delivering exceptional customer service at your previous work experiences?
• What is your desired schedule/availability?
• Do you have experience in managing a concierge team?

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• San Francisco, CA 94105: Relocate before starting work (Required)

Work Location: In person