Walk-In Customer Care Representative Spanish

Location: On-Site 236 MAIN ST, PATERSON NJ

The Walk-In Customer Care Representative is responsible for handling all walk-in customers by responding to inquiries for all lines of business.

How you will make an impact:

• Receives and verifies premium payments.
• Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies. Researches and responds to walk-in customer concerns.
• Accepts premium payments and prepares written receipts.
• Assists customers in the selection of health care coverage that best suits their needs. Assist customers in making policy change decisions that result in retained business.
• Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance.
• Provide feedback to appropriate areas to improve service.
• Acts as liaison between customer and operating units.
• Assists with research of executive inquiries.
• Requires in-depth knowledge of all lines of business and products sold by the company as well as policies and procedures that apply to membership, claims processing.

Minimum Requirements:

• Requires HS diploma or equivalent and a minimum of 5 years of operations or customer service experience; or any combination of education and experience which would provide an equivalent background.
• Requires a license to sell life and health insurance.
• Bi-lingual - Spanish required.

Preferred Skills, Capabilities and Experiences:

• Prior sales experience preferred.

Job Type: Full-time

Pay: $21.09 - $26.36 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• No weekends

Work setting:

• Office

Ability to Relocate:

• Paterson, NJ 07505: Relocate before starting work (Required)

Work Location: In person