Description

Hybrid position 2-3 days in office.

The Clerk I is responsible for providing basic clerical activities in support of a department.

How you will make an impact:

• Primary duties may include, but are not limited to: Makes and receives phone calls to exchange information to accomplish tasks.
• Routinely files work, reports, etc. in case files and designated areas.
• Sorts, labels, alphabetizes documents/files, etc. for others to execute work effort.
• Extracts, sorts, preps, batches and routes documents within the company as needed.
• Operates camera/scanner and retrieves previously scanned information as needed.
• Copies incoming and outgoing correspondence.
• Ensures rejected claims were denied correctly or determines if those claims should be matched to a member.
• Manually matches or denies claims that are halted in our system because of inadequate information.
• Navigates proprietary software systems to locate member information.
• Ensures compliance with HIPAA and HITRUST information security requirements to protect client information.
• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
• The job involves opening Health assessments, preparing them for scan, and scanning the.
• Post-scan process of data entry, and correction of scanned health assessment and submission. additionally, complete Health risk assessments over the phone with members.
• The daily work requires interacting with members on the phone.
• The job relies heavily on outbound calling and so call center experience is helpful
• Ability to: work from designated office for collaborative/interactive fulfillment of duties; appropriately and directly interact with other staff members and/or outside associates;
• perform telephone and/or computer work for extended periods of time; operate office equipment such as computer, telephone, and copy/scan/fax machine; attend and participate in meetings via phone, computer, or in person.
• Able to handle large volumes of information.
• Ability to manage time and workload efficiently and accurately as assigned by the department manager.
• Be punctual and diligent.
• Ability to navigate and master proprietary software programs.
• Excellent oral and written communication skills including good grammar, voice, and diction.

Minimum Requirements:

• Requires a HS diploma or GED and related work experience; or any combination of education and experience which would provide an equivalent background.
• Experience in operating basic equipment required.
• A valid state driver's license may be required.

Preferred Skills, Capabilities, and Experiences:

• Bilingual Preferred but not required.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.