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Sales- Customer Service Representative
Job Locations US-OH-Cleveland
2024-13661
Overview
Element has an opportunity for a Customer Service Representative (CSR) , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.
The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business.
The ideal candidate will be customer focused, action oriented, approachable and patience.
Responsibilities
Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
Skills / Qualifications
3 years of customer service experience with quoting experience strongly preferred
Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
Ability to solve practical customer problems
Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
A valid driver's license, with an acceptable driving record under Element's policy
Experience in interpreting testing procedures and requirements desired
Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries.
Together we share an ambitious purpose to 'Make tomorrow safer than today'.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose.
From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following : age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
Last updated : 2024-05-22
Full Time
Scientific Services
$61k-81k (estimate)
05/23/2024
07/25/2024
element.com
COMPTON, CA
3,000 - 7,500
2011
CHUCK GEE
$50M - $200M
Scientific Services
Element Materials Technology Group is one of the worlds leading global providers of testing, inspection, certification and calibration services for a diverse range of materials, products and technologies in advanced industrial supply chains where failure is not an option. Elements team of more than 6,000 expert scientists, engineers and technicians operate from around 200 locations across five continents, delivering an extensive range of solutions to customers in critical industries including aerospace, connected technologies, construction, defense, energy, environmental, life sciences and tra...nsportation.
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