• Provide direct customer service administrative support quoting product and entering orders for an assigned territory or group of customers.
• Write a weekly summary of sales department performance for inclusion in the Business Unit’s weekly activity report.
• Retrieve, compile and format data for monthly and quarterly business reviews, and provide as-needed support to management for strategic plans and annual budgeting.
• Write and edit ISO procedures recording key order entry and customer lookup activities of the sales department.
• Monitor customer portals and on-line bid boards for quotes and orders, including GovGistics, InfoWeb Requests, customer portals and EDI links.
• Monitor Business Unit’s website requests and forward as appropriate.
• Generate gross margin analysis (GMA) reports for key customers and the products they purchase. Merge data for multi-site customers into a single gross margin analysis report.
• Update content on business unit’s website as needed.
• Utilize the company ERP system to create custom data view reports.
• Assist with the organization of meetings such as the sales representative training and quarterly sales meetings.
• Assist in the maintenance and updating of company literature.
• Track outside sales activities such as trade shows and travel calendar.
• Organize the customer contact database and execution of mass marketing communications.
• Provide support in the implementation and maintenance of a Customer Relationship Management (CRM) system.
• Maintain quote tracking system, customer initiated supplier performance reports, sales leads, point of sales reports and other sales monitoring programs as assigned.
• Subject matter expert (SME) for questionnaires sent to sales representative and customers utilizing services such as Survey Monkey.

• Provide assistance to other departments and functions as required.

• Bachelor’s Degree and a minimum of 10 years’ experience as a Customer Service Representative or Inside Sales Representative.
• To be eligible for this position, candidates must have Advanced Microsoft Excel skills - including Pivot Tables, Lookup Tables, ability to merge multiple data sets, graph data, input formulas, format reports, and use macros. Some basic knowledge of writing or recording custom macros is a plus.
• Minimum of 10 years’ experience working with ERP systems. Experience modifying ERP reports or creating custom Data Views is a plus.
• Knowledge of ISO procedures and experience writing/editing Sales Department procedures.
• Intermediate business math skills necessary to create spreadsheets to calculate gross margin, percentage increase, averages, minimums, and selective totals of a data sets.
• Strong written communication skills and ability to write weekly/monthly status reports.
• Working knowledge of Microsoft Office applications including Word and PowerPoint.

• Regularly required to sit and stand.

Job Summary