Overview

Our client in Vermont is currently looking for a full-time Help Desk Support Specialist for a 3-6 month contracted position, with working hours from Monday to Friday, 8 am to 5 pm. In this role, the Helpdesk Specialist will collaborate remotely with team members to address and fulfill the business needs of all users.

Responsibilities

• Participate as part of a team responsible for the end-to-end delivery of infrastructure solutions to meet customers’ business needs, focused on end-users and end-user computing devices
• Collaborate routinely with customer-nominated representatives to accomplish assigned tasks
• Deploy, support, and repair end-user computing for our clients’ end-users
• Provide excellent customer service directly to our clients’ end-users
• Work with customers ranging from small to enterprise-level environments

Qualifications

• Bachelor’s Degree in Information Technology or extensive related field experience
• 2-4 years of hands-on-PC hardware experience
• Dell EMC tech direct certified
• Ability to diagnose and resolve technical problems, both hardware and software
• Well organized and works collaboratively with attention to detail and documentation
• Thrive in a fast-paced, multi-faceted environment requiring multi-tasking and time management
• Confident, yet willing to seek advice from teammates or vendor partners
• Develop and maintain a high level of competency with supported technologies
• Experience and skills in many of the following areas:
• PC deployment and helpdesk tools
• Troubleshooting / scanning
• PC image rollouts
• Patch management
• Ticketing system for tracking and managing trouble tickets
• Microsoft Windows Operating Systems
• Microsoft products including Microsoft 365
• PC, server and network hardware and software
• Active Directory and Group Policy management awareness
• Anti-virus and malware tools
• LAN/WAN/Wireless networking hardware and software
• VMware Virtual Infrastructure and storage solutions a major plus

Additional requirements:

• Excellent customer relationship skills
• Strong communication skills
• Ability to adapt in a fast-paced team environment
• Proficient in Microsoft Office

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/diversity and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to talentacquisitionsupport@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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