Description

SUMMARY: Performs multiple functions within an operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs multiple functions within an operation, including inbound processing, order fulfillment, order packaging, customer returns processing, and inventory control.
• Processes incoming customer orders to ensure accuracy of product, pricing, and transportation requirements.
• Gives customers basic product knowledge, pricing, and shipping information and answers other questions.
• Compiles knowledge of customer base and unique customer requirements to complete orders, and keeps accurate customer records in required software systems and programs.
• Interacts with customers, Sales, Operations, Transportation, vendors, and supervisor to verify all information is correct and to resolve discrepancies and inconsistencies with orders.

Typical Functions:

• Receives inbound products and unloads shipments from trucks.
• Handles finished materials: picks, packages, prepares, palletizes, and ships or moves shipments within the warehouse.
• Processes returns, inspects items for wear, and determines and ensures proper disposition.
• Takes periodic inventories, counts and processes inventory during resolution and inbound receiving activities, stocks warehouse shelves, and updates product locations.
• Interacts with customers and works counter sales
• Driving deliveries of products when directed
• Other jobs as may be assigned.

Qualifications

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education. CDL is a plus

COMPUTER SKILLS: Must have working knowledge of Microsoft Word and Excel. Must have ability to navigate the websites of various vendors.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos in English.

MATHEMATICAL SKILLS: Ability to perform mathematical functions.

PHYSICAL DEMANDS: The physical demands described must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.