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Desktop Support Specialist
$56k-69k (estimate)
Full Time | Energy 1 Month Ago
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Electric Hydrogen is Hiring a Desktop Support Specialist Near Natick, MA

Electric Hydrogen's mission is to make molecules to decarbonize our world! Our outstanding people are our most important asset and will allow us to deliver hydrogen from renewable electrolysis for heavy industry, at prices below fossil fuels.

We are looking for a Desktop Support Specialist to join our Natick IT department. You will provide outstanding customer service, fulfilling requests, and resolving Incidents for computer hardware and software applications. All work you conduct will be within regulatory guidelines and industry best practices. You will be 100% onsite at our Natick, MA office. You will report to the Manager, IT Support.

Role and Responsibilities

  • Conduct customer service activities desk-side with individual users or over remote access software
  • Support enterprise and laboratory computer systems
  • Thoroughly document work in a ticketing system EH2 standards
  • Conduct technology training for end-users
  • Set up desks with appropriate technology
  • Troubleshoot hardware and software issues
  • Arrange repairs with external vendors
  • Support conference room technology and assist with meeting setups
  • Help patch devices
  • Create and maintain technical documentation and knowledge base articles
  • Complete all activities following approved SOPs and IT guidelines
  • Responsible for additional tasks as assigned IT management
  • Must work onsite in compliance with EH2 Health & Safety protocols

Qualifications

  • 1 years of experience working in a technical computing environment
  • Proven technology troubleshooting skills
  • Experience working with and troubleshooting Windows and MacOS
  • Experience troubleshooting Office365 and Exchange
  • 1 years of experience communicating ways to solve technical issues to non-technical personnel

#LI-Onsite

Compensation and Benefits | P1

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job-related skills, as well as relevant education or training and experience.

Base salary is just one part of Electric Hydrogen's total rewards package. We feel strongly that our team should not have to worry about having quality healthcare. In addition to the base salary offered, the hired applicant may receive:

  • an equity grant
  • time off programs
  • a $75/month cell phone allowance
  • a 4% employer 401(k) match
  • 100% fully paid premiums for employees and their families: medical, dental, vision, life insurance, short-term & long-term disability coverage
  • a discretionary bonus

Electric Hydrogen's benefits programs are subject to eligibility requirements.

About Electric Hydrogen

Electric Hydrogen is a team of the world's experts in scaling technologies for the post-carbon world, with a proven record in transforming the grid and transportation sectors. Backed by some of the world's top venture capital firms, we design and manufacture electrolytic hydrogen systems matched to renewable power sources to create green hydrogen by splitting water. We are building a cost-effective and transformative path between renewable energy and multiple large industrial sectors. Abundant and low-cost renewable energy sources will power the world, and Electric Hydrogen technology will use this energy to decarbonize industry through sustainable materials. We were founded in 2020 and are based in California and Massachusetts.

Electric Hydrogen is proud to be an equal opportunity employer. We are dedicated to building a diverse, inclusive, and authentic workplace for all to belong. We are aware that people from historically underrepresented groups are less likely to apply if they don't meet 100% of the job requirements. We are actively working on efforts to change this social norm. If you are excited about this role, we encourage you to apply!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Energy

SALARY

$56k-69k (estimate)

POST DATE

04/04/2024

EXPIRATION DATE

06/03/2024

HEADQUARTERS

NATICK, MA

SIZE

<25

FOUNDED

2021

CEO

RAFFI GARABEDIAN

REVENUE

<$5M

INDUSTRY

Energy

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The job skills required for Desktop Support Specialist include Troubleshooting, Customer Service, Desktop Support, Computer Systems, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support Specialist job description and responsibilities

Desktop support specialists often deal with clients who are having trouble with their systems.

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Desktop Support Specialists keep computer networks running efficiently for their organization.

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They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.

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Desktop support specialists maintain computer networks and provide technical help to computer users.

01/26/2022: Vincennes, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support Specialist jobs

Attend Customer service, customer support, and customer experience training.

02/01/2022: Carson City, NV

Gain experience with operating systems.

02/21/2022: Denver, CO

Experience in technical support positions is a plus.

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Practice fixing common computer problems.

03/04/2022: Binghamton, NY

Use past security breaches as learning examples.

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Step 3: View the best colleges and universities for Desktop Support Specialist.

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