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Description
New England's top car wash is looking for a Customer Service Support rep to join our Natick team! You will be the face of ScrubaDub for our customers, fielding in person questions and manning our customer service line. You'll have the opportunity to put smiles on the faces of your customers. This is a permanent, full time position in our Natick Carwash and is an administrative and support role for the carwash managers. Monday through Friday, 8 am to 5 pm with a 1 hour lunch break.
Our Core Values
Your Responsibilities and Duties
· Field in person and phone inquiries by customers at the Natick carwash.
· Provide information about our products and services to customers
· Troubleshoot and resolve product issues and concerns
· Document and update customer records based on interactions in our database
· Develop and maintain a knowledge base of the evolving products and services
· Site upkeep – maintain clean customer lounge and satisfaction cart
· Other administrative and support duties to support the site as required
Requirements
Your Qualifications and Skills
· Ability to build rapport with clients
· Ability to prioritize and multitask
· Positive and professional demeanor
· Excellent written and verbal communication skills
Benefits
· Competitive Hourly Rate: $20 an hour starting
· Medical: we cover 50% of medical and dental insurance premiums
· Vacation: You will receive paid vacation, sick, and holiday pay
· Personal Car Care: You will receive free car washes and employee discounts on car detailing services for your personal vehicles
· Retirement: 401K plan with a 3% employer match
· Scholarships – Tuition reimbursement and educational scholarships available
Full Time
$54k-67k (estimate)
07/13/2023
05/22/2024
scrubadub.com
Natick, MA
50 - 100
The job skills required for Customer Service Support Specialist include Customer Service, Products and Services, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Support Specialist. You can explore the career advancement for a Customer Service Support Specialist below and select your interested title to get hiring information.