2 Experienced Medical Spa Manager Jobs in Willow, PA
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Experienced Medical Spa Manager
$67k-84k (estimate)
Full Time
11 Months Ago
Elders Choice of PA is Hiring an Experienced Medical Spa Manager Near Willow, PA
POSITION DESCRIPTION: Manager
Division/Department: General Spa
Reporting Relationship: Owner
Location of Employer:
Position Classification: Management
Pay Structure : Base commission
Position Objectives: The main objective is to ensure the delivery of memorable guest experiences and operate a profitable spa. Other objectives include:
Operation - Oversee all functions of the spa’s daily operations
Leadership - Lead/manage the spa team according to business standards
Teambuilding - Recruit, train and retain a professional spa team
Performance - To achieve monthly performance targets for self and spa team
Marketing – To market the spa’s services and products
Position Activities and Responsibilities:
All to be performed according to the spa’s training manuals and videos. Spa Manager is responsible to know all spa’s manuals.
Spa Team
- Recruit, interview, hire, train, reward, and manage/lead team members using CLARITI hiring system and ICARE coaching models
- Ensure that team members are current with insurance and licensing requirements
- Be a role model for the spa team
- Communicate the vision and mission
- Actively plan host and conduct team meetings
- Implement, practice, and enforce all policies and procedures according to spa manuals
- Ensure the team is following guest protocols and delivering the ultimate spa experience
- Resolve team member conflicts or grievances; act as liaison between team and spa director
- Resolve guest issues
- Monitor and evaluate team targets and goals
- Conduct team performance evaluations and monthly one on one meetings
- Determine and publish team schedules
- Enforce and monitor team image – uniforms, makeup, hair, shoes
- Award and recognize the team
Spa
- Delegate cleaning and organizing responsibilities and ensure they are followed through by conducting area/room audits
- Monitor cleanliness of spa/salon and ensure all sanitation/sterilization tools are used and available, assist with all board inspections
- Maintain an inviting and guest friendly retail spa boutique
- Maintains beverage station and ensures adequate stock of needed supplies
- Assists with laundry and spa cleaning when necessary
- Ensure signature spa scent is present at all times
- Verify all spa linen are appropriately cared for
- Monitor physical spa environment/working conditions: Spa, Spa office, Equipment/machinery used: Music system, phone, computer, copy machine, inventory tracking equipment, credit card machines etc.
Inventory Management
- Spa Manager is responsible to use purchase order and receiving system when placing orders
- Monitor proper professional product usage
- Assure proper retail mix
- Track retail inventory – performance sellers & non-sellers
- Monitor professional product usage
Spa Financials
- Review overall spa and team performance reports
- Track budget vs. actual
- Track Volume per Guest for service and retail
- Calculate payroll
- Track business performance. Service and retail
- Identify and correct issues that may prevent increased sales – trouble shoot
- Avoid overspending, stick to the budget
- Discover untapped revenue generators
- Communicate financial goals to the team
- Monitor daily performance
Operation
Orientation manual
Departmental training manual
Operational guidelines – policies, procedures, protocols
Treatment room image and expectations
Spa cleanliness
Positive environment free of drama and negativity
Monitor reception department efforts
Education
- Schedule and conduct continuous training sessions
- Schedule and actively host team meetings
- Educate team on the spa treatments and products and how to promote them
- Plan and schedule supplier training sessions
- Train the team on business strategies to increase revenue for both service upgrades and retail sales
Relations
- Communicate and build relations with all departments
- Monitor guest relations and retention
- Establish business to business relations and strategies
- Meet and report efforts to spa director or owner
Marketing
- Work with the spa owner to create and implement marketing strategies
- Build media relations, be the spa’s spokesperson
- Assist the owner with the coordination of special events to promote the spa such as: trade shows, bridal expos, career nights, employee parties, etc.
- Create promotions and upgrade opportunities to increase revenue
Desired Qualifications:
- Experience in building, developing, leading, and managing a spa/salon team
- Computer skills and aptitude for mastering spa software
- Proficient with Excel and Word
- Good writing and communication skills
- Flexible schedule, weekends mandatory and ability to work 40 hours per week
- Lives and is passionate about the spa lifestyle
- Experienced with guest service (hospitality and retail highly desired)
Behavioral Characteristics
- Strong guest service orientation
- Strong leadership skills, motivational, and inspirational
- Cheerful, upbeat personality, with leadership style
- Enjoys fostering team environment, coaching and mentoring
- Excellent communication skills, good public speaker
- Flexible and cooperative
- Patient and level headed
- High personal standards, good self-esteem
- Pays attention to detail
- Good organizational skills and follow through
- Able to multi-task and improvise on the spur of the moment
- High energy, able to work in fast-paced environment
- Good sense of time; prompt, able to meet deadlines
- Good sense of humor
- Self-motivated and able to motivate and influence others successfully
- Able to work well under pressure
- Seeks professional growth, knowledge and enjoys teaching others
- Appear polished and with professional image
- Great work ethics – role model
- Confident and committed to the spa & team
- Displays masterful knowledge of the spa, all spa services, and all spa retail
- Positive and self-disciplined
- Honest, loyal, and trustworthy
- Accountable and dedicated
- Resilient and driven
Job Summary
JOB TYPE
Full Time
SALARY
$67k-84k (estimate)
POST DATE
07/16/2023
EXPIRATION DATE
06/30/2024
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The job skills required for Experienced Medical Spa Manager include Leadership, Coaching, Guest Service, Products and Services, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Experienced Medical Spa Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Experienced Medical Spa Manager. Select any job title you are interested in and start to search job requirements.
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