Description

Provides overall leadership to the Support Manager. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Associate Team Leaders and Team Members. Accountable for Team Member hiring, development, corrective actions and separations. All El Rio Grande retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times.

Job Responsibilities:

• Holds supervisors and Team Members accountable for delivering outstanding customer service.
• Defines and develops clear expectations to achieve the highest standards of retail execution. performance and minimizes turnover.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Maintains Team Member safety and security standards.
• Establishes and maintains collaborative and productive relationships with departmental and store leadership.
• Communicates objectives and relevant information clearly to Team Members.
• Establishes and maintains positive and productive vendor relationships.
• Ensures compliance with relevant regulatory rules and standards.
• Sustains exceptional level of knowledge / awareness of relevant competitors and industry trends.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.

Qualifications

Skills and Qualifications:

• Must be 18 years old
• 2 years retail experience including 1 year of team leadership experience
• Proficiency with Microsoft Suite
• Product knowledge
• Excellent interpersonal, motivational, team building, and customer relationship skills