Position will remain open until filled. 

Hiring Range: $101,200.00 - $113,000.00 annually (salary to be commensurate with qualifications)

This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm, subject to change. Position will be hybrid eligible upon the completion of the 6-month initial review period. 

Under FLSA guidelines, this position is exempt.

Provides advanced architectural and technical support for various enterprise systems supporting the County’s Offices and Departments. Responsible for the planning, implementation, maintenance, and operation of a variety of compute (physical, virtual, and cloud) and storage resources, enterprise software, and monitoring tools and related components. Technical and architectural support is provided for a wide range of hardware, software operating systems, applications, appliances, and services.

• Analyzes data operations center system lifecycle, demand, and capacity needs. Plans for the maintenance, upgrades, and migrations of these systems ensuring that best practices and County standards are followed.
• Serves as data operations center, technical subject matter expert for system implementations, system designs, installations, and refreshes of supported technology stacks.
• Administers the physical and virtual server environments including Windows, RedHat Linux, VMWare, O365, and Cloud systems.
• Configures and administers enterprise systems/infrastructure including NetApps, Veritas NetBackup, Oracle Exadata, and HP StoreOnce.
• Installs, configures, maintains, upgrades, troubleshoots, and repairs enterprise system hardware and peripherals including disk arrays, fiber switches, and NAS devices.
• Administers and supports hybrid Microsoft Exchange environment consisting of on premise and O365 Exchange. 
• Performs scheduled and emergency patching using tools like MECM, and Ansible.
• Provides Tier 2 and Tier 3 level incident and problem support consisting of advanced troubleshooting of end-user and system issues, configuration changes/modifications, internal coordination, remediation, and vendor engagement.
• Provides Tier 2 and Tier 3 request fulfillment support consisting of completing tasks and work related to service catalog entries or requested items within the ITSM ticketing system.
• Creates and maintains backup strategies and disaster recovery strategies for enterprise systems.
• Monitors and uses system management tools to gather hardware and software inventories, install software, and remotely manage enterprise systems.
• Works closely with the Customer Support team, assisting with the diagnoses and resolution of issues. 
• Uses Information Technology Service Management (ITSM) software to manage incoming work requests, incidents, tasks, and problems.
• Develops and documents County technology standards, knowledge base articles, requirements, and configurations.
• Oversees enterprise license management and compliance.
• Manages vendors and contractors engaged in providing escalated support; assists vendors and contractors engaged in project delivery.
• Participates in on-call rotation, providing off-hours support as necessary.
• Provides training and assists other IT technical staff as appropriate.
• Perform other duties as required.

Knowledge, Skills, and Abilities:

• Must be able to serve as and have experience as a high-level, technical resource to IT staff and experience performing needs analysis, project planning, and resource scheduling.
• Must possess strong analytical skills.
• Ability to communicate effectively both verbally and in writing, including the ability to articulate user needs in technical and non-technical terms.
• Ability to establish effective working relationships with co-workers, County staff, and contractors.
• Maintain regular and punctual attendance.

Required Education and Experience:

• High school diploma or equivalent education. 
• Minimum seven years of direct, hands-on experience with installing, supporting, troubleshooting, and maintaining enterprise systems in a large, multi-user, multi-application environment. 
• Significant experience with ITIL Incident, Problem and Change Management processes and principles.
• Experience with physical and virtual server environments to include Windows, RedHat Linux, VMWare, O365, and Cloud.
• Experience with ticket-based Service Desk software system. 
• Experience with virtualization technologies, Cloud technologies, system monitoring/alerting, performance tuning, and resource optimization.
• Any equivalent combination of related education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

• Bachelor's degree in computer science, information technology, or a closely related field.

Licenses/Certificates:

• Must possess and maintain a valid driver's license.
• Criminal Justice Information System (CJIS) certification or have the ability to successfully obtain within ninety (90) days of employment.

Pre-Employment Requirements:

• Must pass conditional post offer background investigation, motor vehicle record check, drug screen, and physical examination.

Duties are primarily performed primarily in an office and remote work environment dependent upon Department discretion and business needs; some travel may be required. Must be able to safely lift and carry up to 50 lbs. Participates in on-call rotation.