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Ekko Lounge is Hiring a Porter Near Dallas, TX
POSITION SUMMARY:
The Marketing Porter/Beverage Runner position markets the nightclub and services offered to our customer base and follows all specific marketing requirements and guidelines. Performs in a public relations capacity when promoting Ekko Lounge. Assists the Bar backs and Cocktail Servers in the opening, closing, and nightly duties. Retrieves and stocks inventory as needed. Maintains proper set-up, cleanliness, and maintenance of all venue space. Responsible for maintaining clean bars, stocking, and cleanliness of glassware, bar equipment, and supplying bar/service bar. Maintains all assigned wardrobes/costumes in accordance with established standards and uniform guidelines. Requests identification and payment from customers in a professional manner. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Performs other duties as requested.
GUEST SERVICE REQUIREMENTS:
The Marketing Porter/Beverage Runner position markets the nightclub and services offered to our customer base and follows all specific marketing requirements and guidelines. Performs in a public relations capacity when promoting Ekko Lounge. Assists the Bar backs and Cocktail Servers in the opening, closing, and nightly duties. Retrieves and stocks inventory as needed. Maintains proper set-up, cleanliness, and maintenance of all venue space. Responsible for maintaining clean bars, stocking, and cleanliness of glassware, bar equipment, and supplying bar/service bar. Maintains all assigned wardrobes/costumes in accordance with established standards and uniform guidelines. Requests identification and payment from customers in a professional manner. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Performs other duties as requested.
GUEST SERVICE REQUIREMENTS:
- Provide a friendly, personal, and a willingness to interact attitude
- Provide professional guest service
- Commit self to the below listed Ekko Lounge values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, at all times
- Proudly delivers a quality customer experience in a fun and friendly atmosphere
SAFETY REQUIREMENTS:
- Ability to work safely and prevent personal injury
- Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.
- Informs Supervisors of any irregularities, guest complaints or other disputes, which cannot be readily resolved
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
GUEST SERVICE/COMMUNICATION
GUEST SERVICE/COMMUNICATION
- Respond to guest inquiries and requests in a courteous and polite manner
- Greet all guests promptly, with a friendly and upbeat attitude
- Anticipate guest needs
- Adhere to all Ekko Lounge’s Standard Operating Procedures
- Maintain all Ekko Lounge’s Sequence of Service Standards
- Maintain line of sight/atmosphere control by circulating through work area throughout the shift
- Report any incidents of theft, vandalism, or violations
- Reports any issues regarding guest dissatisfaction to the nearest manager immediately
- Ability to communicate in English with guests and co-workers
- Provide customers with information and directions
RESPONSIBLE ALCOHOL MANAGEMENT
- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated
- Monitor potentially intoxicated and/or disruptive guests and promptly bring them to a Manager’s attention
- Comply with all safety and health procedures as well as Company and/or department policies/procedures
- Comply with all state liquor laws
CLEANING/MAINTENANCE
- Proper setup, cleanliness, and maintenance of the entire venue space
- Records and reports any equipment failure and/or safety hazards to a manager immediately
- Responsible for making sure assigned area is always prepped accordingly with supplies and it is kept clean to run as efficiently as possible
- Ensure cleanliness and efficient organization during the shift
- Ensure tables and sections are set correctly and maintained to a high level of presentation
- Clear tables and sections of debris and any spillage
- Wipe down stainless steel on all ice machines
- Fill soap and towels in hand sinks
- Wipe down coolers
- Report all breakage or damaged equipment immediately to management
- Empty garbage cans from the floor and dispose of them correctly with all boxes broken down
- Ensure all back-of-house storage and refrigeration areas are kept clean and secure
- Complete closing duties, including storing reusable goods, breaking down goods, cleaning all equipment and areas, and returning equipment to proper locations
- Deep clean walk-in coolers
- Deep clean dish pit area
- Clean drains of debris in all back of house drains
- Polish glassware and service equipment throughout the night
- Ensure daily/weekly and opening/running/closing duties are completed
- Maintain Ekko Lounge Safety and Sanitation Standards
- Clean all spills and waste immediately
- Sweep and Mop as needed
- Place all trash in proper receptacles
MAINTENANCE OF ALL TABLES IN SECTION
- Keep table tops, floors, and service areas clean/free of dirty glasses, dirty plates, trash, and any unnecessary items throughout the shift
- Ensure that all tables and chairs are set correctly and clean
- Clean all spills and waste immediately
- Place all trash in proper receptacles
- Clean bottle displays
RESPONSIBILITIES/TEAMWORK/DEPARTMENT
- Related duties as assigned based on extensive experience working in an entertainment venue
- Assist all other team members as needed
- Create and maintain a sense of urgency
- Appear in uniform for all shifts and promotional activities at scheduled time
- Performs other job-related duties as assigned
- Assist with loading and unloading miscellaneous equipment, such as boxes, food, or beverage product
- Inform management of any complaints, comments, or incidents
- Maintain a professional, neat, and well-groomed appearance adhering to Ekko Lounge standards to further the overall theme of the venue
- Ability to create and maintain service rapport through the Ekko Lounge Corporate philosophy
- Responsible for attending and participating in any training sessions and department meetings
- Responsible for appearing for each shift on time
- Give constructive feedback and suggestions to management
MARKETING RESPONSIBILITIES/REQUIREMENTS ARE AS FOLLOWS
- Must have a social media page
- Must have three (3) posts per week in relation to the venue
- Must post updated event information on a weekly basis
EDUCATION/REQUIREMENTS:
- High School Diploma required or equivalent
- 18 years of age required, 21 preferred
- Proof of eligibility to work in the United States
- Hospitality experience preferred
- Possession of/or ability to possess a valid TABC certificate and food handlers
WORKING KNOWLEDGE REQUIREMENTS:
- Nightclub, bar, lounge, restaurant operations
- Liquor, beer, wine, and cocktail brand names
- Opening and closing duties
- Knowledge of drink recipes
- Proper lifting techniques
- Inventory and stock rotation
- Guest relations
- Safe alcohol service
- Proper garnish, cutting, and beverage presentation
- High volume operations
- Sanitation and safety
SKILLS/ABILITY TO:
- Keep area clean and organized
- Demonstrate a positive attitude at all times
- Keep an open and objective view
- Listen effectively, empathetically and be respectful at all times
- Communicate assertively
- Move effectively and efficiently throughout the venue floor
- Maintain composure and stay focused
- Maintain personal integrity
- Work as a team, stay organized, multi-task, and prioritize
- Communicate with employees and guests
- Maintain confidentiality
- Consistently maintain a well-groomed appearance, posture, and hygiene
- Anticipate the needs of the guests
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Must have good positive energy to make it through the shift
- Must be able to move quickly through work and set the pace in the venue
- Must be able to stand/walk/bend for extended periods of time throughout the shift
- Be observant and quick to respond to various situations
- Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
- Must be dexterous and able to participate in all service aspects
- Must be able to twist, tow (push or pull), reach, bend, climb, and carry as necessary
- Must be observant and quick to respond to various situations
- Must be able to carry and lift up to 50 lbs
- Must be able to push up to 500lbs
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume
WORK ENVIRONMENT & SCHEDULE
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions
- Work varied shifts including weekends and holidays
- Must be flexible on shifts and days off
- Involves constant public contact
- Fast-paced, high volume, high energy, and loud working environment
- Work may be performed in small areas and varying conditions of noise level, temperature, lighting, and air quality
- Must be able to work both inside and outside during all times of the year as needed based on the needs of the business
- Work in an environment that is subject to varying levels of noise, crowds, and smoke
EQUAL EMPLOYMENT OPPORTUNITY
Ekko Lounge is an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law
Ekko Lounge is an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law
Job Summary
JOB TYPE
Full Time
SALARY
$24k-31k (estimate)
POST DATE
06/12/2023
EXPIRATION DATE
05/22/2024
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The following is the career advancement route for Porter positions, which can be used as a reference in future career path planning. As a Porter, it can be promoted into senior positions as a Bell Captain - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Porter. You can explore the career advancement for a Porter below and select your interested title to get hiring information.
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