Latham TPA firm seeks full-time customer service/claims processor for our Flexible Spending/HRA department. This position is in office, 8:00 am to 4:30 pm Monday through Friday.

We are looking for someone to join our existing FSA/HRA team. The ideal candidate will have 1-2 years’ customer service experience (call center preferred) as well as previous claim processing experience preferred but not required.

Job description

Review and enter claims into claim processing system(s)

Answer incoming phone calls from participants/employers

Handle member inquiries and claim submissions received via email

Provide administrative department support and team assistance as needed

Other duties may be assigned.

Requirements

High School diploma/GED (Associates degree preferred)

1 year customer service experience

Strong math and computer skills

Attention to detail, Problem Solving Skills and the ability to multitask effectively

Collaboration skills

Ability to remain calm under pressure

Microsoft office experience (Word/Excel)