1 Desktop Support Job in Collierville, TN
Ehub global solution is Hiring a Desktop Support Near Collierville, TN
Job Title: Support Specialist/Desktop Support
Location: Memphis, TN. 38116(local or near around)(Day 1 Onsite)
Single round of interview and F2F round
Job Description:
●Familiar with basic computer and network troubleshooting techniques and methodologiesPC Troubleshooting tasks
●Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software
●Installing Printer drivers, IP Printing/Cloud Printing
●OneDrive Setup and migrations w/ OneNote Cloud Sharing
●Attempt Data Recovery on failed systems
●Troubleshoot Encryption issues●Troubleshoot Password issues
●MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 foremployees using iPlanet and O365
●Mac LAN / WAN connectivity troubleshootingNetwork Troubleshooting task
●Diagnose cabling issues
●Network port connectivity verifications
●Locating rogue networking devices
●Networking component swapouts (Router, Switch, WAP)
●Ability to become familiar with approved hardware
●Cisco VOIP installation and troubleshooting supportLAN / WAN support and troubleshooting
●Ability to utilize TACACS to view switch information
●Ability to utilize NetDB to perform port assignments
●Customer Communication Skills
●Ability to maintain composure with challenging customers
●Able to direct customers to correct support groups
Time and resource management
●Workload Prioritization
●Sense of urgency
●Need Spotlight and Tech Service KB access
●Due to testing environments...must be able to support all field equipment that FieldTechs support i.e. PSCAN, STARBASE, POS, FSM, Ship N Get, Drop Box.Additional skills & Support required
●Freight – Level of support provided prior to Execnet
●Manage Freight HQ PCL
●Tech would order pc equipment through freight depot
●Break/Fix / Temp replacements – Escalated with Freight Depot
●Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
●Ready and assist with video conferencing equipment
●New board room video equipment
●Will have some assistance with Video Conference Room support
●Maintain Video Conference Equipment
●Point of contact for Level 3 video conferencing – Point to point bridging
●Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless APswap-out, Switch Install/Swap-out
●Work w/ Network Engineer
●Cisco VOIP support (Install / Troubleshooting)
●Intermediary between multiple support groups
●Setup and troubleshoot new-tech non-standard devices (Typically PC equipment,accessories)
●Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)
Job Type: Full-time
Pay: $16.31 - $17.00 per hour
Expected hours: 8 per week
Schedule:
- 8 hour shift
Experience:
- Desktop support: 8 years (Preferred)
- Windows: 8 years (Preferred)
Work Location: On the road
Job Summary
Full Time
$49k-60k (estimate)
05/09/2024
09/04/2024
The job skills required for Desktop Support include Troubleshooting, Networking, Desktop Support, Communication Skills, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
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