PURPOSE OF CLASSIFICATION

The purpose of this classification is to meet the needs of the public by receiving and directing visitors, telephone calls, and mail, and performing a variety of secretarial and records maintenance duties.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Answers the telephone and transfers calls; takes and delivers accurate phone messages; receives calls for other departments as necessary.

Greets visitors and directs them to offices or to sources of information; responds to complaints.

Receives express and regular mail; sorts and distributes mail; opens mail as requested; processes outgoing mail; logs and distributes deliveries.

Assists people with information needs, including providing written and oral information which may involve the interpretation of policies and procedures; maintains supply of information, brochures, and documentation for the public.

Composes, types and files a variety of documents, such as interoffice memos, monthly reports, technical reports, forms, and tables; types purchase orders, calendars, phone directories, and work orders; proofreads typed copies; compiles tables and summaries for statistical reports and budgets; generates and prints related reports.

Establishes and maintains departmental files, documents, and records; research record retention and guidelines for retention; receives, identifies, stores, files, shelves, and retrieves records; repairs and replaces files and storage boxes.

Receives various forms, reports, correspondence, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Accepts payments for various fees, permits, and services; enters data into the computer; issues receipts; balances receipts against transactions and posts transactions to cash receipt journal.

Operates a computer to enter, retrieve, review, or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, or other software programs.

Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Performs minor maintenance on copier and postage machine; calls for repair service as needed; maintains inventories and stocks supply closet and copy room.

Distributes flyers, letters, forms, etc., as needed.

Attends meetings and participates in departmental activities.

We are an equal opportunity/drugfree workplace employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws. Applicants with a known disability as defined under the Americans with Disabilities Act may request an accommodation in the recruitment or selection process but must request this accommodation no later than 48 hours prior to the need.