Customer Service Coordinator (Associate Level)
Internally titled: Trip Specialist
Start Date: March 13th
**For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start date.

At EF Ultimate Break, we give anyone 18-35 an opportunity to transition from tourist to traveler. We do more than help people get a stamp in their passport, our guided tours encourage them to step outside their comfort zone, create forever friendships, immerse themselves in unfamiliar places, expand their mind through new cultures and come home with a changed perspective of the world. WARNING: working at Ultimate Break, may inspire your own desire to see the world, good news is- we’ll help with that.

The Opportunity

Trip Specialists (TSs) are obsessed with customer satisfaction and thrive in a fast-paced, dynamic environment. You’ll field calls as well as research, resolve and manage traveler inquires and issues that require follow-up in an enthusiastic, compassionate and timely manner.

• You will maintain the primary ownership for assigned traveler cases, resolving them in a timely, efficient manner that exceeds customers’ expectations while meeting company goals
• You will identify and implement opportunities to enhance a customer’s experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Ultimate Break
• You will be the voice of EF Ultimate Break for our customers, passionate and professional about delivering the best possible customer experience
• You will provide traveler support through email, text, and phone communication, to prepare travelers for their unique tour experience after booking and while on-tour
• You are known for your keen attention to detail, strong organizational skills, and creative approach to problem-solving
• You consistently demonstrate a positive attitude in approaching challenging situations
• You are eager to take the lead, use all the tools at your disposal and not stop until a customer is happy
• You will collaborate with our Tour Director community across the world in preparing travelers for their tour and continuing support while they are traveling
• You seek out way to surprise and delight travelers at every step of their journey

Who We Are Looking For

• You have 2-3 years of customer service experience.
• You recognize great customer service and you strive to provide it each day
• You are passionate about travel – and are energized by helping others see the world
• You are excited to help every customer plan towards an inspiring and life-changing adventure
• An influencer - a natural networker who loves talking to people
• You are solutions-oriented and a self-starter
• You continuously juggle and prioritize tasks and work efficiently under pressure, you love crossing things off your to do list
• Someone who believes no question is too silly…
• Above and beyond is the only way you do things
• You want to be part of a team that motivates and inspires you

Why you’ll love working here:

Work in our beautiful Cambridge office where you’ll enjoy comprehensive professional development, frequent social programming, and our employee-run “EFinity” groups: Black@EF, LGBTQ @EF, Latinx @EF, API@EF, Accessiblility@EF, Jewish@EF, Faith@EF, Indigenous@EF, and Parents@EF.
You can also expect:

• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week, after your initial onboarding
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
• Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays
• 25% company match on your 401(k)
• Excellent medical, dental, and vision coverage, along with life and disability insurance
• Paid international business travel
• Wellness benefits and a yearly fitness reimbursement
• EF program discounts including travel, language schools, childcare, and more
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
• Discounts at local venues and businesses
• Compensation: First-year on-target earnings of $53,000 with opportunity of an additional $2,500 in bonus opportunity.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience, and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com