Overview

As our Network Operations Technician, you'll play a crucial role in upholding our signals nationwide. You'll work closely with our Field Engineers, maintaining smooth signal transmission and troubleshooting errors to guarantee uninterrupted, crystal-clear reception ensuring people can receive the hope and encouragement that comes from our K-LOVE and Air1 stations. We will train from the ground up! All you need is a passion for troubleshooting and repairing, top-notch customer service, and a willingness to learn. This is an opportunity for a long-term career in the broadcast industry with K-LOVE.

"At Educational Media Foundation, our Network Operations Center is absolutely vital to keeping our signals on the air and operating legally. As our NOC, your work will allow fewer engineers to support more signals than would otherwise be practical, and to do that task remarkably well."

- Jeremy Preece, Director of Engineering (check out his article below!) To learn more - Article about our NOC

This role will be on-site at our office in Franklin, TN. We are currently considering candidates in the Greater Nashville area. 

We currently have 1 shift available: Monday-Friday, 9:30 AM-5:30 PM, CST

Hourly Rate: $22/hour

What you will be doing...

• Interpret and verify audible or visible signals received on transmitter remote control systems indicating transmitter or other related information at EMF’s facilities.
• Use basic troubleshooting skills to triage, isolate, and equipment operation via remote control and/or software/firmware problems in broadcast equipment.
• Take corrective and proactive action to resolve problems or report problems to Engineers.
• Actively coordinate, cooperate and communicate with Field and Contract Engineers to assist with the operation, testing, and remote repair of broadcast equipment (such as remote control equipment, satellite-fed equipment, and communications equipment) used in radio broadcasting.
• Verify daily delivery and integrity of transmitter and activity logs. In addition, prepare other reports including telemetry analysis as appropriate.
• Adjust Network Operations Center equipment to ensure uninterrupted service.
• Assist in various adjustments and repairs to EMF uplink and related equipment.

What we're looking for...

• Basic knowledge of transmitter operations and legal limits.
• Basic knowledge of SNMP, IP, VSAT, Remote Control Systems, Processors, Endecs, etc. to perform NOC duties as assigned.
• Strong attention to detail.
• Ability to think logically from problem to solution and when appropriate develop alternative solutions.
• Strong communication and customer service skills. Ability to communicate internally and externally and respond to "customer" concerns.
• Proven ability to deal with multiple, simultaneous problems in a systematic and logical manner.
• Elementary understanding of satellite technology.
• Demonstrated teamwork and the ability to partner and work well with others.
• Ability to carry out instructions. Ability to deal with problems and resolve problems in a timely manner.

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. 

Great Benefits & Culture

The position is non-exempt and we offer a rich benefits package including medical, dental, vision, matching 401K, generous paid vacation, sick and holiday. In addition, you will enjoy the ability to pray openly, development and advancement opportunities, free access to the LinkedIn Learning platform, a mentor, meaningful work relationships and more. 

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”

Responsibilities