SUMMARY

The Teller position receives and pays out money and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include but are not limited to the following:

Represents ECU to the membership in a polite, courteous, and professional manner.

Provides prompt, efficient, and accurate service in the processing of member transactions.

Provides routine information on credit union services or policies including membership eligibility, deposit account information, dividend rates, credit union address, hours of operations, telephone and fax numbers and extensions, etc.

Receives, processes, and authenticates members financial transactions, including deposits, withdrawals, loan payments, credit card advances, line of credit loans, and account transfers upon proper identification

Opens, closes, and balances teller station

Responsible for day-to-day operations of cash recycler

Balances coin tray on a daily basis and processes loose coin for members

Monitors lobby and drive up for potential fraud and/or robbery suspects.

Monitors all transactions for counterfeit bills and possible bogus checks at all times.

Coordinates time away from teller station with Supervisor to assure required line teller presence on teller lines at all times.

Receives checks and cash for deposit to share savings and checking accounts, verifies deposit amounts, examines checks for proper endorsements and negotiability, and enters transactions into credit union's computer system via terminal.

Provides members with receipt for deposits, withdrawals, and payment transactions.

Understands and applies appropriated Regulation D rules regarding telephone check withdrawal requests to third parties.

Understands and applies appropriate holds on deposits according to Regulation CC and gives member with appropriate disclosure.

Understands and applies appropriate rules under Bank Secrecy Act on cash deposits and withdrawals.

Performs entries into various General Ledger accounts as requested by ECU staff members.

Provides and assists members with forms necessary to conduct business with ECU.

Maintains an appropriate level of supplies for member use in lobby.

Processes and posts incoming mail transactions.

Provides members with account status, including current balances and loan payoffs.

Assists members with discrepancies on statements, memberships accounts, and/or complaints.

Provides members with copies of their statements.

Assists in the inventory of printer stock for money orders and cashiers checks

Encodes temporary checks at member’s request.

Opens and distributes incoming mail to appropriate departments.

Cross-sells other credit union services.

Receives and routes check orders and various information to appropriate department personnel.

Processes address changes on member accounts.

Assists in mailing out loan payments as required.

Must be able to lift bagged coin

GENERAL DUTIES AND RESPONSIBILITIES

General duties and responsibilities include but are not limited to:

Maintains ongoing communications with Supervisor, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.

Cooperates with other department personnel to ensure a "team effort" and prompt member service.

Provides members with information and answers to questions regarding their accounts and services offered at the credit union. Distributes any legally required disclosure documents.

Follows safety and security rules and regulations.

Maintains integrity and privacy (security) of system passwords and PIN(s).

Ensures that all information and transactions regarding credit union operations and members are kept confidential.

Maintains the security of the work area and keeps it organized and neat in appearance.

Maintains current knowledge of credit union philosophy, plus all credit union services and policies.

Cross-sells credit union products and services.

Participates in continuing education as approved by Senior Management.

Maintains a professional and courteous attitude with all people, including fellow employees, members, management staff, board members, and outside vendors.

Protects and respects credit union equipment and supplies.

Attends meetings as required.

Adheres to ECU Employee Personnel Policy Handbook.

Performs other duties as assigned by Senior Management.