Scope of Position

Provide case management and career counseling services to job seekers who are looking to re-engage into the workforce. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.

Essential Functions

• Provide individualized assessment of work, family and personal development needs and opportunities
• Determine WIOA eligibility and accurately complete required documentation for enrollment
• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Oversee customer activities and assist with workshop schedules
• Create solutions to customer attendance problems
• Maintain organized database of customers and keep detailed documentation of all contacts
• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract, accommodating customer work schedules
• Document all participant contacts and activities in case progress notes
• Ensure that positive outcomes and goals are met as required by contract
• Contact employers by phone, referral or in person to schedule face-to-face meetings
• Introduce employers to CareerLink® services and available training programs during initial employer visit
• Develop a network for potential business leads and reconnect employers who no longer utilize services
• Post and maintain job orders in the PA CareerLink® system, enter employer services and open new business folders
• Enter all employer information and employer contacts into appropriate systems and monitor employer activities

• Perform other duties as assigned

Education and Experience Requirements

• Career counseling experience

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer, and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelor’s Degree in Education, Social Work, Human Resources, or a related area
• Knowledge of Microsoft Office programs