EDS Service Solutions is a leading outsourcing solution for Fortune 500 companies throughout the US. With over 50 years of experience and a presence in 42 States, EDS leverages its own technology to optimize operations, reduce costs, improve employee performance and deliver round-the-clock support. We are committed to providing streamlined solutions that lead to higher efficiency and productivity for our clients.
Role Description
The Account /Operations Manager will oversee all Client relationships, manage a team of operations staff, and monitor on-site production within a Car Rental Operation(s) in our Orlando (MCO) Airport Location. This is a full-time role that requires the manager to be present on-site and oversee the day-to-day management of the facility. The Account/ Operations Manager will ensure that EDS provides consistently exceptional service to its clients while maintaining proper operational standards. The primary responsabilities of the position include, but are not limited to:
- Manage and supervise day-to-day operations in Orlando area location(s).
- Hands on involvement supporting subordinates to complete all tasks at location.
- Deliver the highest quality of service and exceptional brand standards in maintaining, servicing and growing existinglocation(s).
- Ensure that Key Performance measurements meet or exceed budgeted goals and standards i.e., efficiency, net
income, labour hours, safety, etc.
- Serve as Key Point of Contact for on-site client management including problem and issue resolution along with
identification of opportunities to expand the company’s business.
- Monitor and manage scheduled labour hours against forecasts and adjust accordingly to achieve service delivery
and location(s) performance targets.
- Understand and manage KPI’s for assigned location(s) focusing on the need to recruit, hire, train, motivate, and
manage large numbers of hourly associates to handle outsourced functions.
- Continually seeks opportunities for improvement, efficiency and business growth. Make recommendations and
implements best practices and procedures.
Qualifications

• A minimum of 3 years experience in operations management with proven track record in delivering excellent service to clients.
• Ability to lead, organize and motivate a team and effectively manage budgets.
• Analytical problem solver with strong attention to detail and the ability to drive process improvements.
• Ability to communicate effectively with clients and internal stakeholders, able to resolve customer service issues.
• Experience working in a fast-paced environment.
• Proficiency on different computer software with the ability the learn and adapt to our own internal systems.
• Ability to manage multiple projects simultaneously while maintaining a high level of professionalism and quality
• Bilingual Spanish/English is a plus but not required

Requirements:

• Must be 21 years of age or older
• Valid Driver's License
• Authorized to work in the US
• 2 years of Management experience
• Transportation industry experience

Compensation: $65-70k - Annually

If you meet the requirements please submit your application for immediate consideration.

Apply Today on the link below!!!

https://www.edsservicesolutions.com/apply

Call us at (407) 392-0966 for more details, to be considered for this role please submit your resume.

EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected.