POSITION SUMMARY

EDRAY is a managed services platform for international shippers with an unmatched mix of innovation and technology. Our mission is to utilize our deep industry experience to build forward thinking software solutions that optimize operations, enhance visibility, and drive efficiency.

We are seeking a skilled and motivated Systems Administrator to join our dynamic team. The Systems Administrator will be responsible for ensuring the smooth operation of our IT infrastructure. This role will involve managing various aspects of our Microsoft platform, including Azure, Power Automate, virtual machines/servers, network management, internal user lifecycle, external customer platform end user support, backups, and more. The ideal candidate will possess strong technical skills and a proactive approach to problem-solving. You must thrive in a dynamic environment, enjoy solving complex challenges, and are passionate about delivering high-quality products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Administer and maintain Microsoft platform components, including Azure services, Power Automate workflows, and virtual machines/servers and other Microsoft platform tools.
• Manage network infrastructure, including routers, switches, firewalls, and VPNs.
• Oversee internal user lifecycle management, including user provisioning, access control, and account management.
• Provide end-user support for external customer platforms, troubleshooting issues and resolving technical problems.
• Implement and maintain backup and disaster recovery solutions to ensure data integrity and availability.
• Monitor system performance and security, implementing necessary updates and patches to mitigate vulnerabilities.
• Collaborate with other IT team members to design and implement IT solutions that meet business needs.
• Monitor and maintain company security campaigns and processes.
• Document system configurations, procedures, and troubleshooting steps for knowledge sharing and future reference.
• Manage communications and collaborations with VAR's for license, hardware, and software licensing.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• 3 years of experience in systems administration, preferably in a Microsoft environment.
• Proficiency in Microsoft Azure, including experience with virtual machines, Azure Active Directory, and other Azure services.
• Strong understanding of MFA and security principles and functionality
• Strong understanding of network protocols, security principles, and best practices.
• Experience with Power Automate or similar automation tools is preferred.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication and interpersonal skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this position. Reasonable accommodations may be made.

• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Frequently required to sit; occasionally required to stand and walk
• Occasionally required to reach with hands and arms
• Frequently required to talk or hear
• Occasionally required to bend, twist, or climb. Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks.
• Average memory, taking into consideration the amount and type of information.
• Moderate level of complexity for decision making. Average time pressure of decision making.
• The noise level in the work environment is usually moderate

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.