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Corporate Systems Administrator
$68k-85k (estimate)
Full Time | Elementary & Secondary Education
3 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Pierce Technology Corporation is Hiring a Corporate Systems Administrator Near Charlotte, NC
- Handle support and service requests, assist with escalations and implement projects.
- Evaluate documented resolutions and analyze trends for ways to prevent future Problems.
- Stay informed of latest business trends and standards in hospitality IT and make recommendations for improvements.
- Alert IT Team to emerging trends in Incidents and propose possible solutions.
- Ensure that any planned interruption to services is scheduled through the change management process and coordinated with the business stakeholders.
- Assist in software and hardware roll-outs and communication to the end users.
- Travel as needed to multiple hotels within the US to implement projects for supported systems.
- Provide level 2 technical support for supported systems by investigating all reported Incidents and Problems, ensuring issues are recorded within the ticket system and resolved in a timely manner.
- Be part of an on-call weekly rotation for emergency and after hour incidents.
- Create and maintain documentation for supported systems. Documents will be for a variety of audiences including end users.
- Prioritize and schedule Service Requests, Incidents and Problems appropriately.
- Escalate Problems (when required) to the appropriately experienced team member or vendor.
- Ensure all systems and business applications are running at their best to minimize downtime. Be proactive as much as possible and collect/interpret data to predict and prevent failures.
- Provide accurate and up-to-date information on the status of Incidents, Problems, Known Issues and Workarounds.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the workstation level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Test fixes to ensure Problem has been adequately resolved.
- Ensure that technology is used to automate and streamline processes wherever possible.
- Perform post-resolution follow ups with stakeholders.
- Manage vendor relationships appropriately and effectively
- Make training recommendations as necessary
- College diploma or university degree in a technical field such as Computer Science and/or 2-3 years equivalent work experience.
- Certifications in Point of Sales, Microsoft, ITIL or CompTIA (Preferred, not required)
- Hospitality experience appreciated
- Up-to-date knowledge of all relevant technologies including networking and client/server infrastructure and Point of Sales systems (Micros, Aloha or other)
- Knowledge of computer hardware, including upgrades, provisioning and imaging of new equipment, diagnostics, etc.
- Experience with client and server operating systems, including Windows 7, 8.1, 10, embedded and Server 2012.
- Basic understanding of RDBMS (Relational Database Management System) and ETL (Extract Transform Load) concepts.
- Basic understanding of commonly used interfaces to exchange information across separate components of computer systems.
- Working knowledge of a range of diagnostic utilities, including command line troubleshooting commands.
- Familiarity with the fundamental principles of ITIL
- Exceptional written and oral communication skills. Strong documentation skills. Fluent in English.
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- Ability to conduct research into a wide range of IT issues as required.
- Up to 50% travel
Job Summary
JOB TYPE
Full Time
INDUSTRY
Elementary & Secondary Education
SALARY
$68k-85k (estimate)
POST DATE
02/09/2024
EXPIRATION DATE
05/05/2024
WEBSITE
farmcards.org
HEADQUARTERS
FARMINGTON, AR
SIZE
50 - 100
TYPE
Private
CEO
RON WRIGHT
REVENUE
$10M - $50M
INDUSTRY
Elementary & Secondary Education
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