General Role Description:

As an IT Manager, you will be responsible for overseeing and managing our Information Technology department and ensuring that our IT infrastructure is reliable, secure, and efficient. You will play a crucial role in the planning, implementation, and maintenance of IT systems that support our business objectives. In addition, the IT Manager must be a champion of Artificial Intelligence and help the company move forward with implementing AI tools. This position reports to the Vice President of Technology and Operations.

This position is a hybrid position and the IT manager must be able to come into the office in Catasauqua PA when needed.

Primary Responsibilities:

• Develop and implement IT policies and standards for the organization.
• Ensuring critical systems are backed up and recoverable.
• Ensure the security of data, network, equipment, and backup systems.
• Managing our Microsoft 365 and Google Workspace environments
• Manage inventory of company hardware

Planning:

• Proactively identify hardware and software replacement cycles
• Recommend annual hardware and software budgets

Administration:

• Monitoring IT Budget
• Project management for IT projects
• Follow established and proper HR protocols.

Execution:

• Audit systems and assess their outcomes
• Timely onboarding and offboarding of employees' hardware and company accounts
• Purchase company IT equipment
• Ensuring security patches are installed on our company assets, including our websites
• Manage company-wide software tools/accounts, including phone systems
• Researching and making recommendations for new/replacement IT systems
• Maintaining company domain DNS records, including records necessary to assist with email delivery
• Develop and execute a plan for how your department will help achieve company goals
• Additional duties as time permits.

Deliverables:

• Tracking and reporting on Infrastructure and Security Key Performance Indicators and Activity Performance Indicators

Skills & Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field
• Proven work experience as an IT Manager or relevant experience
• Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
• Hands-on experience with computer networks and network administration, including major cloud providers such as Azure/AWS/Google
• Hands-on experience managing Microsoft365 (including Sharepoint) and Google Workspace
• Hands-on experience managing WordPress environments