DESCRIPTION:

The Financial Aid Program Specialist 2 (PS2) works in the financial aid office under general supervision and reports to the Associate Director of Financial Aid. The nature of the work is technical and requires an ability to interpret and work in accordance with federal, state, and college policies, procedures, and regulations, and to coordinate work between the various financial aid programs and the Business Office to ensure college administrative capability is maintained. The position performs complex duties and operates at the journey or fully qualified level, as defined by OFM.

This position is responsible for coordinating the information and application processes of the various financial aid programs, has extensive contact with financial aid students by providing technical support for the various program processes, and by providing problem resolution related to student eligibility issues, including citizenship status, satisfactory academic progress, income and tax issues, and other various eligibility criteria.

The PS2 also acts as liaison to other departments in the college, such as Enrollment Services, Academic Advising, Housing, Athletics, Instructional Departments, as well as the local school district. This position must interpret, review and apply program specific policies, procedures and regulations; and develop courses of action to carry out program activities needed to serve students.¿

Edmonds invites all individuals to apply and as an equal opportunity employer, we also encourage individuals from diverse backgrounds and groups to apply for this position.

• Provide comprehensive service, information, and assistance in-person, on the phone, using email, and other electronic means for all financial aid programs
• Work independently to identify and resolve student issues, complaints and exceptions for unusual circumstances as allowed by regulations
• Assist students with the application processes, which includes the state WASFA, the federal
• FAFSA, and the federal Direct Loan applications
• Assist students in navigating the financial aid appeal processes
• Assist students in completing their files based on required documentation
• Develop and regularly provide workshops related to individual financial aid programs on the various application processes, and information sessions as needed for campus academic programs, campus departments, and the Edmonds School District
• Create and draft letters to students related to problem resolution, regulatory requirements, and general information
• Refer student issues that require exceptions to state or federal regulations to the Associate Director or the Executive Director
• Maintain a broad understanding of eligibility requirements for all aid programs administered by the financial aid office
• Conduct research using federal and state resources to resolve student eligibility issues
• Assist with the quarterly satisfactory academic progress process on a quarterly basis
• Process student appeals for maximum time frame (MTF) on a quarterly basis
• Upload state and federal application records, and student documentation and review for accuracy
• Research and confer regularly with department staff and outside agencies, such as state and national organizations, regarding interpretation of regulations, and implementation of the various program rules
• Participate in the development of specific program standards, and help to identify areas in need of development and training
• Attend all staff meetings as directed
• Attend conference/training meetings as directed
• Other duties as assigned
• Complete NASFAA Student Eligibility certification training and pass the certification test within six months of hire
• Complete the NASFAA Application Process certification training and pass the certification test within one-year of hire
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• Associate¿s Degree OR equivalent combination of relevant educational and work experience may be substituted for the educational requirement on a year-for-year basis
• One (1) year full-time experience, or equivalent part-time experience, working in an office setting with a demonstrated ability to work in accordance with policies and procedures
• One (1) year full-time experience, or equivalent part-time experience providing customer service
• Demonstrated experience working in a collaborative team environment with diverse employees and student/customer groups
• Effective verbal and written communication skills
• Demonstrated ability to use Microsoft Word, Excel, and Google Workspace
• Demonstrated ability to use computers for data entry, web applications, searching the internet, and troubleshooting basic computer issues

(See Conditions of Employment section for additional requirements.)

DESIRED QUALIFICATIONS:

• Experience using PeopleSoft in a higher education setting
• Experience using ctcLink (PeopleSoft) in the Washington State Community and Technical College system
• Bi/multi-lingual¿¿¿

PHYSICAL WORK ENVIRONMENT:

WORK SCHEDULE:

COMPENSATION:

CONDITIONS OF EMPLOYMENT:

You must document your citizenship or employment authorization within three days of hire.

Criminal background check. Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

• All new positions are contingent upon funding.
• This position is subject to a collective bargaining agreement.
• At this time, Edmonds College does not sponsor H1-B Visas.
• Complete, sign, and submit Declaration Regarding Sexual Misconduct

APPLICATION PROCEDURES AND REQUIRED DOCUMENTS:

All applicants must apply online. No paper submissions or emailed materials will be accepted. Your online application must include the following documents in order to be complete:

• Cover letter that addresses the required qualifications.
• Current resume.
• Names and contact information for three references.
• For veterans' preference, please scan and attach your DD214, Member-4 Form.

ABOUT THE COLLEGE:

Established in 1967, Edmonds College is a public, four-year, state college. It focuses on academic excellence, student success, and community engagement, which reflect the three aspects of its mission: Teaching | Learning | Community. It serves about 20,000 students annually, including more than 1,000 international students from more than 60 countries. The college offers nearly 70 associate degrees and 60 professional certificates in about 30 programs of study. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts. The college is located in the center of the growing south Snohomish County communities of Edmonds, Lynnwood, Mountlake Terrace, Brier, Mill Creek, Mukilteo, and Woodway. For more information, visit www.edmonds.edu.

EEO/AFFIRMATIVE ACTION STATEMENT:

Edmonds College is an equal opportunity employer and assures equality of treatment in educational and employment opportunities without regard to race, color, religion, national origin, sex (gender), disability, sexual orientation, age, citizenship status, marital status, veteran status, or genetic information. Applicants with disabilities who require assistance with the recruitment process may call 425-640-1470 and accommodations will be made to the extent reasonably possible. The Human Resources Office is accessible to persons with disabilities.

JEANNE CLERY STATEMENT:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of Edmonds College¿s commitment to safety and security on campus, the College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Edmonds College¿s Annual Security and Fire Safety Report is available online at https://www.edmonds.edu/student-services/campus-safety-and-emergency-preparedness/clery-act/default.html.