New World. New Problems. New Solutions.

Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We combine people, processes, and technology to actively secure, protect and improve the operations of our clients’ people, property and assets.

Position: Guest Experience Coordinator
Location: Pittsburgh, Pennsylvania (on-site)
Benefits:

• Full-time, exempt salaried with full benefits (medical, dental, vision, life insurance/AD&D/short-term and long-term disability, 401(k) matching)
• Training & Education Assistance
• Paid Time Off (PTO)

Overview: We are seeking an experienced travel planner with a background in luxury hotels or the travel industry who excels in meticulous planning, attention to detail, and possesses a deep understanding of various cultures and travel destinations. The ideal candidate seeks new challenges, remains unflappable, and stands steadfast in their unwavering commitment to meeting deadlines. The candidate is willing to go above and beyond to meet the needs and expectations of our discerning clientele. This individual will be responsible for coordinating and executing travel experiences, ensuring that every detail is perfectly orchestrated from start to finish.

Essential Job Function and Responsibilities:

• Itinerary Planning: Create meticulously detailed travel itineraries, including accommodation, transportation, dining, activities, and special arrangements. Tailor itineraries to meet the unique preferences and desires of our clients.
• Vendor Coordination: Collaborate with a network of luxury hotels, airlines, tour operators, and local service providers to secure the best accommodations, transportation, and experiences. Negotiate contracts and manage vendor relationships.
• Cultural Expertise: Demonstrate in-depth knowledge of global travel destinations and cultures. Understand the cultural nuances, traditions, and expectations of each destination to provide a seamless and enriching experience for clients.
• Personalization: Work closely with clients to understand their individual needs, preferences, and special requests. Customize each travel experience to ensure it exceeds their expectations.
• Budget Management: Develop and manage travel budgets, ensuring that expenses align with clients' financial expectations. As necessary seek cost-effective solutions without compromising on quality.
• Problem Solving: Be prepared to handle unexpected challenges that may arise during travel and quickly find creative solutions to ensure a smooth and enjoyable experience for clients.
• Quality Assurance: Maintain a high level of service quality and ensure that every aspect of the travel experience meets or exceeds the luxury standard.
• 24/7 Availability: Be available to clients during their travels to address any concerns or emergencies, regardless of time zones.
• Stay Informed: Keep up to date with the latest luxury travel trends, destinations, and experiences to offer clients the most current and exciting options.
• Client Relationships: Build strong, long-lasting relationships with clients, ensuring their loyalty and trust in your expertise.

Qualifications:

• Previous experience in luxury hotels or the travel industry is preferred.
• Exceptional organizational skills and meticulous attention to detail.
• Entrepreneurial Spirit
• Extensive knowledge of global travel destinations and cultures.
• Exceptional problem-solving abilities and adaptability.
• Strong communication and interpersonal skills.
• A willingness to work irregular hours and provide 24/7 client support when necessary.
• A passion for travel and a commitment to delivering unforgettable experiences.
• Ability to work independently and as part of a team.
• Bachelor’s Degree

If you are a detail-oriented, culturally knowledgeable, and passionate travel planner with a track record of creating extraordinary luxury travel experiences, we invite you to apply for this exciting opportunity to be part of our team. Your dedication and expertise will help our clients explore the world in unparalleled style and comfort.

Why Join Edgeworth Security?

We are committed to continuous improvement, enhancing our culture, and providing a work environment that promotes professional growth and work-life balance. We offer career advancement opportunities, value diversity, equity, and inclusion, and are dedicated to making a significant impact in the security sector. Join our team and contribute to a secure, efficient, and innovative future for our clients.

EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity. Edgeworth Security is an Equal Opportunity Employer and uses e-Verify for employment authorization. Embark on a fulfilling career path with us, making a meaningful difference in the industry.

We are growing... come grow with us!
Compensation is targeted at $55,000 annually based on experience and certifications.

We look forward to the possibility of you joining our team.