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Role : Salesforce support and admin.
Location : Albertville AL - Day 1 onsite.
Job Description :
Responsible for day-to-day implementation, administration, troubleshooting, maintenance, and application support for the Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other various software applications in use at Progress Rail.
This position is responsible for maintaining applications and systems needed by the organization to ensure they are fully functional 24 / 7 / 365, providing rapid response and support to systems as required.
Key Job Elements :
Duties and responsibilities (Note : duties / qualifications required will depend on assigned division)
Daily support of enterprise applications. Depending on assigned area, these may include Transportation Management Systems (TMS), ERP systems (General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Planning, Purchasing, Warehousing, Sales, and Invoicing), Salesforce, HR Benefits and Payroll, etc.
Manage and optimize Salesforce systems, including user and license management
Build, configure, and automate technology solutions to deliver business value
Maintain the Salesforce Platform and security standards
Managing data and delivering actionable analytics
Oversee all activities related to managing changes within Salesforce, including changes to business processes, technology, and people
Design and implement new processes within Salesforce, and facilitate user adoption of the processes
Implement Salesforce solutions to solve business challenges, improve processes, and increase adoption
Ongoing cleanup of processes and data
Own all Sandbox environment management (refresh schedules, Pre / post refresh steps)
Create reports and dashboards to monitor data quality and business metrics
Technical debt
Identify unused or underutilized Salesforce platform features
Develop customer-facing interfaces, including the creation and maintenance of fields, views, campaigns, and other Salesforce applications and functions
Ability to manage / follow up support tickets in a timely fashion
High motivated, self-starter with a collaborative, team, and growth-oriented mindset
Create an effective training and adoption strategy to grow the Salesforce skill set across the organization
Provide ongoing support and training to end users, including the creation and delivery of training materials, demonstrating new features, and documentation maintenance
Ability to multi-task and be able to context switch between priorities
Works with internal and external customers to develop test case scenarios for functional enhancements to implement systems in accordance with best practices
Responsible for system upgrades, availability and support and act as POC for vendors
Provide remote and onsite customer training, ranging from individuals to large groups
Engage and interact with users to troubleshoot and resolve system issues
Perform code deployments to systems; apply and test vendor patches and upgrades as well as server maintenance with limited business impact.
Collaborate with leaders to convert business requirements into technical specifications
Adhere to SOX and IT policies and procedures in performing job duties
Perform other job-related duties as assigned
Qualifications, Experience, Education
Specific site qualifications and progression may apply, consult with local team :
Familiar working in an Agile Development environment, participating in standups / SCRUM meetings with teams (both on / offshore
Experience assisting the Product Owner / SCRUM Master in writing user stories based on requirements
Deploy regular releases in an Agile approach
Atlassian Jira knowledge a plus
Passion for researching and implementing new technologies.
Essential and Physical Activities Functions
Strength Position typically involves work in a standard office environment. Occasional standing and walking. Occasional light to medium lifting;
Emotional Demands High level of responsibility; high sense of urgency. Ability to multitask and coordinate multiple issues simultaneously.
Requires ability to coordinate work of a team to accomplish mission success;
Safety Position includes safety requirements consistent primarily with a standard office environment.
Last updated : 2024-04-20
Full Time
$85k-101k (estimate)
04/21/2024
04/27/2024
edge-global.net
<25
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