Description

The purpose of this job is to perform functions related to ensuring employee and company compliance within applicable laws, regulations, and other requirements through compliance monitoring, research, and responses to customer complaints, special handling, and other similar activities.

Duties and Responsibilities

• Maintains a positive work atmosphere by building professional relationships with coworkers and management and communicating professionally with customers and clients. 
• Be able to effectively handle multiple tasks simultaneously, ensuring scheduled goals 
• are met. 
• Researches and responds to complaints received into the Customer Relations Unit through various channels. 
• Maintain knowledge of regulatory requirements as they pertain to the company as a whole. 
• Assist manager in gathering data to evaluate issues and trends, propose initiatives which address and close out identified trends, support quality improvement, and company objectives. 
• Utilizes knowledge of company’s purpose, policies, procedures, and practices to respond to other departments or, as needed, external requests for assistance or information. 
• Remains current on new system functionality and enhancements as they become available through Release Notices. 
• Responsible for the security of workstation and work area in regard to the confidentiality of the data and the systems. 
• Aid as needed with program reviews and company audits. 
• Represents the company professionally and responsibly when participating in industry conference calls. 
• Assist in taking notes and communicating with staff detailed information gathered from various industry calls.
• Other duties deemed necessary. 

Requirements

• High School Diploma (Bachelor's degree preferred)
• Intermediate computer skills
• Exceptional written and verbal communication skills
• Ability to prioritize and handle multiple projects at one time
• Ability to obtain Federal Security Clearance