Scope of Position

EDF Renewables North America is a market-leading independent power producer and service provider with over 35 years of experience. We deliver grid-scale power: wind (onshore and offshore), solar photovoltaic, and storage projects; distribution-scale power: solar and storage; asset optimization: technical, operational, and commercial expertise to maximize the performance of generating projects, and onsite solutions, through the Company’s PowerFlex affiliate, offering a full suite of onsite energy solutions for commercial and industrial customers: solar, storage, EV charging, energy management systems, and microgrids.

Serve as the first level of response to internal and remote clients with software and hardware issues or requests. Provide advanced support for service equipment and ensure seamless interconnectivity between desktop computers and various systems.

Responsibilities

Service Desk

• Provide technical support, including installing and configuring software and troubleshooting 
• Monitor phone, chat, and service portal to manage and document customer support interactions 
• Interface with outside service providers for desktop support responsibilities 
• Interact with various computer platforms in a multi-layered client-server environment 
• Maintain service level agreements on requests and incidents 
• Update and create documentation for processes and procedures 
• Clearly communicate technical solutions to customers 

Desktop Engineering

• Provide advanced support for service equipment such as projectors, laptops, conference room equipment, and printers/copiers 
• Participate in asset inventory and conduct regular audits 

General

• Attend relevant training for professional development 
• Atten offsite meetings and conferences to provide technical support 

Other Duties as Assigned

Working Conditions:

95% of time is spent in the office environment, utilizing computers (frequent use of various Microsoft software/programs), phones, and general office equipment. 5% of time is spent outside of the office visiting vendors’ and/or internal customers’ sites in addition to attending various conferences and meetings.

Qualifications

• Minimum of 2 years of experience in a Service Desk or Client Support role 
• Experience with Microsoft Windows, Office 365, and Microsoft Office 
• Strong troubleshooting skills for computers, laptops, mobile devices (iOS and Android), and hardware components 
• Clear and effective verbal and written communication skills 
• Excellent interpersonal and customer service skills 
• Ability to work effectively in a high-stress, fast-paced environment and beyond normal working hours as needed 
• A and Network Certifications are preferred 
• Familiarity with FreshService service portal or similar ticketing system 

Education/Experience:

• Associate's degree or equivalent from a two-year College or Technical school preferred 

Physical Requirements:

• Frequently move boxes weighing up to 30 pounds across the office for various needs. 

Pay Grade: $24.00 - $41.00 Hourly

In addition, EDF Renewables offers best-in-class employment incentives, including.

• Competitive Bonus incentives: This position is eligible for our annual bonus program
• Comprehensive Health Benefits: EDF Renewables USA provides low-cost health & wellness premium coverage for employees and their eligible dependents
• Rewarding 401k Package: EDF Renewables provides a generous contribution with immediate vesting

We are also proud to offer:

• Favorable time off programs, including paid parental leave
• Rewarding Learning & Development Opportunities
• Supportive Mentorship & Buddy Programs

Be a part of an innovative and collaborative team environment that fosters our goal of Delivering renewable solutions to lead the transition to a sustainable energy future.