Join the premier dental practice in Newport Beach, CA! Eden Smile Design is currently seeking an experienced and cross-trained Associate Dental Office Manager to be a vital part of our team. If you're passionate about dentistry and committed to providing exceptional patient care, we want you! As a valued member of our team, you'll enjoy a supportive work environment that fosters continuous personal growth, and outstanding career opportunities. Don't miss out on this amazing chance to take your dentistry career to the next level. Apply now to join the best dental practice in town!

About Us:

Eden Smile Design is a well-established general and cosmetic dental practice known for its customer-centric approach and dedication to creating stunning smiles. Our team is committed to providing exceptional service while fostering a positive work culture that emphasizes growth, professionalism, and mutual support. We believe in delivering WOW moments to our patients and continuously improving ourselves for the better.

What We Offer:

- Opportunities for learning and professional growth through regular participation in CE study clubs and conferences led by our experienced doctors.

- A drama-free, professional work environment where teamwork and collaboration are key.

- A supportive community of friendly co-workers who share a common goal of delivering outstanding patient experiences.

- A culture that thrives on WOW-worthy service and embraces positive change and evolution.

Position Overview: Associate Dental Office Manager

We are looking for a skilled and experienced Associate Dental Office Manager with a strong background in dental assisting to support our doctors and ensure seamless patient care. This role will encompass both back-office responsibilities, including chairside assistance for our Spear-trained doctors, and front-office tasks such as treatment plan presentations, phone etiquette and dental administrative duties.

Responsibilities:

- Provide exceptional customer service during patient interactions, whether in person or over the phone.

- Proficiently assist in chairside procedures, including Invisalign scans and patient education/treatment presentations, as well as indirect cosmetic restorations like veneers, inlays, and onlays.

- Present treatment plans involving Invisalign, veneers, inlays, and onlays.

- Efficiently schedule and confirm patient appointments according to operational standards.

- Complete insurance verifications before patient visits, ensuring coverage and benefits limits are understood.

- Submit electronic insurance claims and pre-authorizations for patient treatment.

- Process patient payments using various methods, including credit card terminals and Care Credit.

- Assist in the check-out process by reviewing charts to ensure accurate information and documented procedures.

- Maintain daily scanning and filing of patient documents.

- Keep both back-office and front-office areas clean, sterilized, and organized.

- Display basic knowledge of dental terminology and procedures.

- Fulfill any other duties and responsibilities as assigned.

The Ideal Candidate:

- Holds an active DA or RDA license, preferred for assisting doctors and presenting cases chairside.

- Brings extensive experience in treatment plan presentations, particularly for significant cases such as veneers, laser whitening, Invisalign, inlays, and onlays.

- Exudes a bubbly personality with exceptional customer service skills, excelling in both in-person and phone interactions.

- Demonstrates exceptional conflict management abilities and can effectively handle challenging patient situations.

- Possesses a growth mindset and adapts positively to changes.

- Excels in dental chairside, sterilization, X-Ray, and administrative skills.

- Exhibits excellent customer service skills with professional and courteous phone etiquette.

- Has an extensive understanding of insurance and dental terminology.

- Is proficient in using the Internet, Microsoft Word, Excel, Gmail, and has fundamental keyboard skills.

- Has experience with our practice software like DENTRIX, MANGO VOICE, MODENTO, DENTAL INTELLIGENCE (A BIG PLUS).

- Demonstrates strong organizational skills and the ability to multitask effectively.

- Is known for being punctual, reliable, and a dedicated team player.

Compensation:

Competitive pay based on experience.

If you're ready to take your dental career to the next level and join a practice that values your expertise and dedication, we encourage you to apply. Be part of a team that delivers exceptional service, supports personal growth, and creates lasting smiles! Please send your resume and a cover letter highlighting your relevant experience.

Job Type: Full-time

Pay: $34.88 - $50.37 per hour

Expected hours: 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Continuing education credits
• Dental insurance
• Employee discount
• Family leave
• Flexible schedule
• Free parking
• Health insurance
• Paid jury duty
• Paid sick time
• Paid training
• Retirement plan

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift

Application Question(s):

• Tell us about yourself (the condensed version)
• What do you see yourself in 5 years?
• Our patients don't like the cigarette or cannabis odors. Do you smoke?
• We usually stay late beyond 4pm to serve our patients. Is this going to be a problem for you?
• Can you give me an example of a time when you had to handle a patient who was upset about a dental insurance issue? How did you handle the situation and what steps did you take to ensure the patient's satisfaction?
• How do you stay organized and manage multiple tasks and priorities in a fast-paced dental office environment? Can you tell me about a time when you had to prioritize tasks to meet a deadline or handle an emergency situation?
• What experience do you have in managing a dental office, and what do you think are the most important skills a dental office manager should possess?
• What practice management software do you have experience using?

Experience:

• Treatment Presentation: 5 years (Required)
• Invisalign Scan: 5 years (Required)
• Chairside Assisting: 5 years (Required)
• the Scheduling Institute Phone Training: 5 years (Required)
• Insurance Verification: 5 years (Required)

License/Certification:

• and Active DA or RDA license (Required)

Work Location: In person