Patient Care Coordinator

We don’t just have a mission statement…we have a mission.

At Edelson & Associates, our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member.

Edelson & Associates realizes the strength of our practice is our exceptional staff. We support our clinicians in building a thriving and profitable caseload upon a culture of values of innovation, professionalism, and healthy work/life balance.We seek a Full-time Patient Care Coordinator for our Louisville, Kentucky location.

The responsibilities of this position will include screening and directing calls, checking voicemails, scheduling appointments, appointment reminder calls, sending patient paperwork via mail or portal, requesting and sending medical records, collecting/posting patient payments, contacting physician referrals, sending patient insurance information for verification and cost estimates, scan patient documents into EHR, coordinate in-patient hospital referrals with clinicians, patient care and sort mail. Assist other administrative staff and clinical staff with duties as needed.

Schedule: Monday - Thursday 9:00 am - 5:00 pm, Friday 9:00 am - 2:00 pm

Compensation: $15.00 - 16.50 per hour

Experience & Requirements:

• High School diploma or equivalent (required)
• Knowledge of administrative and clerical procedures
• Knowledge of computers and Microsoft software
• Knowledge of customer service principles and practices
• Ability to work a multiline phone system
• Reliability and Professionalism

Responsibilities:

• Answer telephone, screen, and direct calls
• Gather patient information and schedule appointments.
• Maintain appointment calendar electronically.
• Provide information to callers about insurance and benefits.
• Speak to patients regarding money and financial arrangements.
• Greet persons entering the office and check them in.
• Maintain knowledge of staff movements in and out of the office

Key Competencies:

• The ability to multi-task is a must.
• Verbal and Written communication skills
• Patience
• Customer service orientation
• Initiative
• Reliability
• Information management
• Organizing and planning
• Attention to detail

Advantages:

• Health, Dental, and Vision
• 401k with employer contribution & additional elective insurances
• Paid time off (PTO)
• Employee Assistance Program (EAP)

About Edelson & Associates

Edelson & Associates is a premier mental health organization based in Kentucky and Southern Indiana. It is one of the most significant psychological practices, with nearly 40 years of commitment to the community. Edelson is different because it serves a diverse population across lifespans by providing comprehensive neuropsychological and psychological evaluations and therapeutic services. They have integrated psychology and neuropsychology into medical settings within the Louisville area, and by doing so, they have cultivated an excellent reputation in the community and have built a talented, stable, and reputable team of adult, adolescent & child psychologists, and neuropsychologists that are dedicated to improving patient outcomes. Finally, our leadership team boasts one of the top psychologists in the area who has worked at Edelson for over 25 years and has extensive experience operating in outpatient and inpatient facilities, including Child/Adolescent Inpatient and Day Treatment programs and Cognitive Rehabilitation.

Edelson & Associates is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership will enable us to offer additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.