The Customer Support Representative is a key member of the EDCO Operations team and is based in Hopkins, MN. This person will be responsible for providing exceptional service to our local customers and supporting the EDCO's customer support and distribution teams.

Success will be defined by the ability to provide excellent service while ensuring orders and shipments are accurate, organized, and timely.

Why Join the Team?

• Opportunities for advancement!
• 3 Weeks PTO Paid Holidays
• Up to 15% employer retirement contribution, annually
• Great benefits including Paid Parental Leave, Medical, Company HSA Contribution, Dental, Vision and Company Paid Life Insurance

Hours :

Monday - Friday, 7 : 30am - 4 : 30pm when at Hopkins

Essential Duties & Responsibilities :

• Greets customers with enthusiasm,provides exceptional professional support and consultation related to product inquiries and orders
• Accurately places orders and advises customers on delivery lead times
• Communicates with shipping department on lead times and product availability
• Calculate job estimates, as needed
• Regularly communicates with production in regard to product availability
• Provides warehouse associates with prioritized and complete information needed to pull orders
• Identifies opportunities to further support customers with the sale of additional products
• Works with other customer support reps and internal team members as needed to resolve customer service issues in a timely manner

Qualifications :

• High School Diploma or GED required
• Computer literacy and basic Microsoft Office (Word, Excel, Outlook) experience required
• Experience in a customer service or support role desired
• Strong organization and prioritization skills
• Operates with a sense of urgency, deadline driven
• Professional and positive verbal and written communication skills
• Able to work independently and in a team-environment
• Naturally exhibits EDCO's core values (customer focus, innovation, integrity, and passion for excellence)

About EDCO Products

Headquartered in Hopkins, Minnesota, EDCO Products Inc. is one of the largest privately held manufacturers of pre-finished exterior building materials in the United States.

Named the 2018 Manufacturer of the Year by the Minnesota Manufacturing Alliance, EDCO designs and manufactures a full line of siding, roofing, soffit, and rainware products.

It has established distributor partnerships across the United States and Canada.

For more than 75 years, EDCO continues to set the standard for quality, service, and innovation. Every employee contributes to our success.

Know you will be challenged and rewarded - and success is shared because we're in it together. EDCO is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn more about us by visiting Glassdoor, Facebook, Twitter, Instagram, Pinterest, LinkedIn, or www.edcoproducts.com.

Last updated : 2024-04-23