49 Service Delivery Manager Jobs in Appleton, WI
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EDCi is Hiring a Service Delivery Manager Near Appleton, WI
- Remote work from home
- Paid holidays, vacation, and sick time
- Bring Your Own PC Policy
- Cell phone reimbursement
- Casual dress
- Funded training and certifications
- Health, dental & vision insurance
- 401K match
- Leads and manages Service Delivery to managed services clients.
- Works alongside managed services engineers in receiving and responding to IT system generated alerts and tickets, providing technical problem identification, and troubleshooting as well as escalating problems as appropriate per contract agreement.
- Manages client expectations and ensures successful delivery of contracted services.
- Oversees execution and delivery of Event Analysis and Managed Services Reporting.
- Enables service delivery by owning client documentation and inventory.
- Reviews and audits Service Level Agreement (SLA) performance and communicates and addresses any failures.
- Drives process and system improvements that increase client satisfaction.
- Proactively identify configuration issues and service gaps and develop remediation plans with appropriate management.
- Enables managed services team through client-specific training.
- Empowers managed services team through mentorship and collaboration.
- Leads effort for new client onboardings and existing clients’ new service and/or device onboarding or offboarding.
- Collaborates with EDCi Support Staff and Engineers, Account Executives, and internal Managed Services staff in support of client deliverables.
- Manages and engages with necessary vendors in the support of managed services contracts.
- Provides support for internal systems and users at EDCi.
- Participates in Change Review process for clients ensuring client satisfaction and contractual integrity is maintained.
- Coordinates major client work efforts with appropriate EDCi staff.
- Acts as communication focal point for service affecting incidents.
- Ensures monthly billing and agreement allocation is accurate.
- Identifies new opportunities within client accounts and collaborates with account management team.
- Supports and conducts self in a manner consistent with client and EDCi expectations.
- Associates or Bachelor degree in computer related field is preferred
- Equivalent combination accepted.
- 5 years’ experience in customer support.
- 3-5 years’ experience supporting multi-site IT infrastructures of varying complexity.
- Experience in IT infrastructure management and support.
- Experience supporting standard hardware and software applications.
- Experience working with and maintaining vendor relationships.
- Exposure or training in ITIL foundations.
- Proficient use of all Microsoft Office applications.
- Strong technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice-versa.
- Strong organizational skills, attention to detail and flexibility.
- Ability to multi-task and reprioritize work efforts as necessary.
- Possess relationship management abilities; strong client-facing skills.
- Excellent presentation skills.
- Ability to work under pressure and strong ability to “think on your feet”.
- Self-starter, little direct supervision needed.
- Outstanding oral, written, and technical/business communication skills.
- Positive attitude and strong acumen in communication with peers.
- Good understanding of statistical and analytical principles and processes.
- Ability to interact successfully with all levels of client and IT provider organization.
Job Summary
Full Time
Specialty Trade in Construction
$97k-124k (estimate)
01/29/2024
04/25/2024
edci.com
CENTENNIAL, CO
25 - 50
1982
Private
BRAD A VAN IWARDEN
$10M - $50M
Specialty Trade in Construction
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The following is the career advancement route for Service Delivery Manager positions, which can be used as a reference in future career path planning. As a Service Delivery Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Delivery Manager. You can explore the career advancement for a Service Delivery Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Delivery Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Delivery Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Delivery Manager job description and responsibilities
They are primarily responsible for supervising department operations, making sure everything runs smoothly so that their customers feel satisfied.
01/24/2022: Grand Forks, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Delivery Manager jobs
View more details on Service Delivery Manager salaries across the United States.
03/01/2022: Atlanta, GA
There are some soft skills and hard skills that service delivery managers require to perform their duties.
02/03/2022: Portland, OR
The customer service agent and service delivery manager are always at the forefront of the organization.
02/12/2022: Provo, UT
Manage To Operate Tactically And Strategically.
01/01/2022: Cincinnati, OH
Be The Key To Driving Operational Effectiveness.
02/04/2022: Appleton, WI
Step 3: View the best colleges and universities for Service Delivery Manager.
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