ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children's Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Receives and processes payments, deposits, petty cash, employee checks and various miscellaneous items and balances cash drawer daily. Receives and processes all incoming checks and correspondence. Interacts with patients by phone and in person, answering questions regarding patient bills and directing them to the appropriate representative when needed. Receives and dispenses patient valuables and processes returned mail.

Responsibilities

Receives and processes payments for patient bills and payments from employees for miscellaneous items; handles all deposits and change requests for Dietary, Pharmacy and Children's Hospital; properly disburses petty cash and cashes employee checks; properly sells and dispenses miscellaneous items; balances cash drawer and prepares deposit.
Receives and sorts all Business Office mail; batches and balances all payments received by mail and forwards to Cash Posting; processes all correspondence and forwards to the appropriate personnel.
Greets patients and employees and answers general inquires regarding patient and/or directs them to the appropriate personnel as necessary. Receives patient valuables by properly logging all valuable envelopes and documenting information on patient accounts; attempts to contact patients after discharge regarding valuables left in the vault; dispenses patient valuables by obtaining appropriate identification; logs empty valuables envelopes out and forwards them to the Financial Services Building to be filed in the patient's chart.
Receives and processes returned mail by researching all avenues available including calling, searching the computer, checking phone list and tax listings; documents all research on account; correct addresses on computer.

Minimum Requirements

High School plus 2 years or more of formal training/education or higher.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.