Operations Administrator

Who is EMPath?

Economic Mobility Pathways (EMPath) is a 200-year Boston-based nonprofit that transforms lives by partnering with families to move out of poverty and provides other organizations with the tools to do the same. 

As a leading nonprofit innovator that combines direct services, a global learning network, robust research, and advocacy, we offer a wide range of rewarding career opportunities. 

What will you be doing? 

Making an impact every day. You will be part of a dynamic, passionate team of professionals who work to drive the communication strategy of EMPath and its mission to disrupt poverty. 

Operations Administrator plays a critical role in supporting the STEPS and Hosmer’s operations, programs, and strategic initiatives. This position requires a strong sense of urgency, ability to work independently, high level of attention to detail, exceptional interpersonal, organizational, and communication skills. 

• Collaborates with the Senior Director to lend cohesiveness to field inspections in collaboration with Director of Program Supports 
• Organizes home inspection visits and pairs with mentors for home visit inspections at least once monthly 
• Directly Mentors up to five families 
• Maintains the repair data portal with notes describing any repairs needed and confirms with Director of Program Supports dates for repairs and that repairs have been completed. 
• Identifies and reports challenges found during inspections and proposes scenarios to resolve them in-stream
• Accompanies and/or serves as a back-up to the Director of Program Supports on inspections conducted by EOHLC and at other times as necessary
• Supports program mentors in greeting newly arriving families including, but not limited to: confirms HOH’s and other family members identity, determines if resources for immediate basic needs are needed, provides orientation to unit, reviews policies on fire safety, housekeeping and cleaning standards, furniture and supplies inventories, the participant handbook and shelter rules and regulations, including move out and 48 hour storage policies, and collects acknowledgement signatures and other pertinent documents 
• Supports program mentors with shelter exits: attendance at moves outs and collection of unit keys
• Adheres to unit keys safety policies and reports any breaches to Senior Director
• Prepares regular reports for the Director, and other program leads, participate in program evaluations
• Works in collaboration with other EMPath departments such as Housing Placement, Stabilization and our Facilities Department 
• Participates in the weekend on-call rotation.

What traits do you need to be successful in this role? 

• Two plus years of experience working in a residential facility required
• 1 -3 years of experience in case management, direct homeless services, or life skills coaching 
• Basic understanding of coaching, motivational interviewing, and mentoring practices and skills. 
• Basic knowledge of case management principles and community resources. 
• Knowledge of homelessness, housing subsidies, and other housing issues. 
• Experience working with a diverse population of families with children
• Cultural competency and ability to establish effective professional relationships with diverse group of clients. 
• Knowledge of issues related to domestic violence, mental health and substance abuse.
• Experience with de-escalation, crisis management, mediation and safety planning
• Effective problem-solving skills, including demonstrated skills in successful conflict resolution
• Excellent written and verbal communication skills
• Ability to work in a team-oriented environment
• Ability to handle a variety of assignments and have flexibility to work some evenings if necessary. 

Ways to stand out of the crowd 

• Bachelor’s degree in a related field 
• Bilingual skills – Spanish or Haitian Creole 
• Organization Superpower! Computer skills and the talent for creating and maintaining processes

Why EMPath?

The meaningful work! The organization and your colleagues are committed to disrupting poverty and supporting families as they work towards their biggest goals. 

Collaborative team environment! You’ll join a team that values teamwork, and shares knowledge and ideas – all working towards shared goals for elevating the good work of the organization and the participants in our programs.

Learning – We are a learning culture – We offer person-centered professional development, Mobility Mentoring® certification for all mentors and tuition reimbursement

Work-life balance for essential workers Empath offers to a four-day work week for all direct services roles, 4 days of 9-hour schedule for most direct service roles where staffing levels allow.

Benefits: Competitive salary, retirement planning and competitive healthcare benefits.

Pay transparency: This role is range is $45,000 to $55,000 annually

EMPath is committed to recruiting, hiring, and sustaining a diverse workforce. All qualified individuals, regardless of race, color, national origin, religion, gender expression, sexuality, age, disability, or veteran status, are strongly encouraged to apply.

We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.

If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

All offers of employment at EMPath are contingent upon clear results of a thorough background check.