POSITION SUMMARY:

 This position is primarily responsible for greeting customers, operating a multi-line telephone system to answer incoming calls and directing callers to appropriate personnel, filing documents, registering manufacture warranties and assisting Managers and other staff members with clerical tasks. 

Receptionist Job Responsibilities:

Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

Receptionist Job Duties:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

• Directs visitors by maintaining employee and department directories; giving instructions.

• Maintains security by following procedures; monitoring logbook; issuing visitor badges.

• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

• Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Assists Managers and other staff members and contributes to team effort by accomplishing related results as needed.

• Core duties and responsibilities include the following. Other duties to be assigned.

• Retrieves messages from voice mail and forwards to appropriate personnel

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.

• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable

• Answers questions about organization and provides callers with address, directions, and other information.

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

• Monitors visitor access and issues passes when required.

• Maintains copy machines, assists users, and retrieves and routes incoming faxes.

• Registers product warranties for completed jobs

• Processes mortgage checks, speaks with homeowners and mortgage companies to provide and generate correct documents to have checks endorsed and sent back to the property owner.

• Orders, receives, and maintains office supplies.

• Performs other clerical duties as needed, such as filing, photocopying, and collating.

Receptionist Skills and Qualifications:

Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management