Eaton’s Information Technology division is currently seeking an O365 Platform Engineering Specialist to join our team. This position can be based at any of the Eaton U.S. Facilities listed above. The position is eligible for a hybrid work setup.

Position Overview:

At Eaton we are modernizing the way we use data to accelerate our digital transformation. Join our Information Technology team and help positively impact our business through leading technologies, exciting and challenging enterprise projects, and new platforms. We are transforming to a Product Centric Organization utilizing Agile practices to help us work more incrementally and fluidly, allowing us to respond more quickly to changing business needs. We are currently seeking a O365 Platform Engineering Specialist to join our Infrastructure Services value chain. The candidate can be based out of any Eaton facility within the United States.

The position requires a highly technical professional who will be part of Global O365 Platform organization and has in-depth knowledge of entire O365 suite of applications. This role is responsible for processes, standards, governance, and performance of the O365 platform. This includes identifying processes and procedures required to properly monitor, maintain, upgrade, or troubleshoot our O365 and Exchange environments (online & on premise). The primary responsibility of this role requires alignment and participation on enterprise-wide projects as well as managing incidents and requests via IT ticketing system. This position is also responsible for providing inputs to design standards, roadmaps and leads the team through critical issue resolutions and training. The position will identify technology trends and make recommendations for improvement to the overall system design and support model while expected to work closely with management team.

This position provides Solution Design, Service and Support across Eaton Corporation’s Enterprise O365 platform including Global Administration, Tenant Management, Active Directory, Azure Cloud Connect, Exchange Online, OneDrive, SharePoint, and Teams.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

• Providing input as a subject matter expert to platform and system design, development, and implementation.
• Leading overall effort and works with resources across functions to deliver technology platform, and system solutions to meet customer requirements, providing solution options, making recommendation, and highlighting operational or security risks, as well as providing alternative options.
• Defining standards for technologies, platforms, and systems to meet organization requirements.
• Leading lifecycle management activities for technology, platform, systems, and related documentation to ensure operational health and security.
• Monitoring technology, platform, and systems to ensure required performance, availability, and capacity. Identifying and eliminating gaps in monitoring and potential impact on service delivery.
• Following industry best practices to maximize quality and efficiency.
• Consistently utilizing key ITIL processes to solve complex cross platform infrastructure issues with in-depth troubleshooting approach and provide most feasible options and recommend best solutions to specified problem including RCA.
• Leading and performing all aspects of O365 Global Tenant and Exchange administration, security, performance-monitoring, tuning, scripting, roles/access, and maintenance of all production systems
• Responsibility of responding to incidents and requests where clients are having issues with O365 Platform, Licensing, Teams, Exchange Online, Exchange on premise following ITIL (as required).
• Providing thought leadership and hands on support to the governance process, release management, peer reviews, and promote standards across our technical teams. Participating in projects to evolve or implement the new features of the O365 platform.
• Collaborating with other technical experts in O365 and Unified Communications space to determine standards, governance, administrative controls, and policies to make Eaton's O365 platform secure.
• Working on complex problems where analysis of situations requires in-depth root cause analysis and troubleshooting skills.
• Identifying, researching, and keeping apprised of emerging cloud technologies, solutions, strategies, and developments with the goal of identifying opportunities for their use.
• Introducing industry relevant best practices and improvement opportunities to improve efficiency and proficiency of team. This also includes the responsibility to train new team members that join our team.
• Acting as a focal point for organizing a technical team to drive resolution to a complex problem and communicating status as needed.
• Engaging with vendors to understand technology trends and impact on our environment and providing feedback to appropriate stakeholders including management.
• Generating clear and concise documentation in the form of Knowledge Base (KB), process documents, Engineering Standards, FAQ, technical tips etc. Also establishing processes and documentation for End Users, Service Desk and other support groups as needed.
• Ability to work effectively with and provide guidance to other members of the team.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Required (Basic) Qualifications:

• Bachelor’s Degree from an accredited institution required.
• A minimum of 5 years of experience in Microsoft Technology domain including O365/Exchange.
• A minimum of 7 years of experience within the Information Technology function.
• Candidate must be authorized to work in the US on a continuous basis without company sponsorship
• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
• No relocation is provided. Only candidates that reside within a 50-mile radius will be considered. Active-duty military is exempt from the geographical mile limitation.

Preferred Qualifications:

• Proven experience of Microsoft O365 suite of applications including Teams, Exchange, OneDrive, SharePoint etc.
• Experience in Office 365 tenant management, configuration, and policies.
• Experience with Microsoft Exchange Online Protection (EOP), Data Loss Prevention, Domain management, Email Encryption, Retention Policies, Audit logs.
• Experience with O365 License management, preferably E5.
• Experience with end point management & security using ActiveSync, Intune, WorkspaceOne.
• Experience with Microsoft Teams global administration, 3rd party app integrations, Teams Team/Channel management, dashboarding etc.
• Advanced knowledge of PowerShell and Graph API.
• Microsoft 365 Certified Enterprise Administrator expert certification preferred.

Position Criteria:

• Excellent proficiency with the English language (written and verbal). Strong analytical and problem-solving skills
• Conceptual thinking to understand complex issues and their implications across organization.
• Advanced in interpreting, explaining, and advising on complex information to stakeholders.
• Advanced in thinking and acting strategically to deliver results that impact beyond the immediate work area to achieve annual results.
• Demonstrating core leadership attributes.
• Ability to relate well with people at all levels of organization.
• Demonstrating accountability, passion, and ability to learn quickly.
• Ability to lead complex tasks with no supervision.
• Ability to deal with ambiguity and make decisions.
• Strong ethics and values.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number.

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

Job: Information Technology

Region: North America – US/Puerto Rico
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time