ABOUT EATON WORKSHOP
The mission of Eaton Workshop is to subvert business conventions through radical practices to create progressive social change. Our community gathers to collaborate, inspire, share, and support each other in their shared mission to create a more just world where we are all liberated to be our truest selves. Our properties champion our brand pillars: Impact (social justice and environmental sustainability), Culture (the arts, literature, theater, music), Media (radio, film), Wellness (holistic mind-body-spirit healing), and House (purpose-driven collaborative workspace), as well as beautifully designed, ethical hotel and F&B offerings.
We encourage people from underrepresented groups to apply to work with us at Eaton Workshop - people of color, women, LGBTQ, international citizens, indigenous, artists, activists, and more. We welcome professionals who strongly believe in our mission and can demonstrate parallel or applicable experience and skills to help us achieve it. We do not discriminate on the basis of religion, gender, age, or disability status. We are looking for people who embody integrity, compassion, humility, a radical approach to social change, and a collaborative spirit. We are not looking for people who pursue ego, who put profit above all else, and who don't truly support our mission. Ultimately, we are looking for people who have an adaptive mindset and see the value in going beyond the status quo.
The coronavirus pandemic and the acceleration of the Movement for Black Lives have challenged Eaton Workshop to rise up to our values and adapt to a changed world. To honor our role as a sanctuary, we have implemented new health and safety measures for our fellows and our guests. We hope that our commitment to your health and safety provides the necessary comfort for you to apply to this position.
FUNCTION OF POSITION:
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, and copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image to the guest and associates. Gather materials and assemble information packages (e.g., brochures, promotional materials). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties). Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
JOB RESPONSIBILITIES:
• Support the daily operations of the Sales & Catering team to ensure they meet the hotel's financial goals.
• Act as the liaison between the hotel's Sales, Catering and operations team, making sure everything runs smoothly.
• Generate and distribute various reports and statistical analyses
• Coordinate with hotel operations teams to ensure seamless execution of a group's stay
• Meets with clients as needed
• Conducts tours of the hotel and banquet facilities
• Respond to guest complaints in a timely manner.
• Upgrade and upsell menus to maximize hotel revenue.
• To be aware of the forecast and budget, and where we need to fill business into open times. Be profit minded.
• Familiarization with Sales & Catering's standard operating procedures and adhering to these guidelines.
• Calling or meeting a contact after each function to ensure satisfaction.
• Tracing files to ensure proper finalization of the planned venue.
• Proper credit check to ensure correct payment.
• Performs other duties as assigned

About the Company:
Eaton Hotel