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Job DescriptionAutomotive Service AdvisorAlbany HondaPut your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.
We need more than an Assistant Service Manager; we need an expert in the art and science of customer servicesomeone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Job Responsibilities Attitude is everything-greet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended / additional services using low-pressure, high-integrity methods Provide accurate estimates of repair / maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Requirements Experience preferred but not required Benefits Compensation is based on experience.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Full Time
Insurance
$64k-80k (estimate)
05/23/2024
05/23/2024
easycare.com
LAFAYETTE, LA
200 - 500
1984
Private
PERRY A BURNEY
$50M - $200M
Insurance
Easycare is a manufacturer and supplier of automotive aftermarket products.
The following is the career advancement route for Automotive Service Advisor positions, which can be used as a reference in future career path planning. As an Automotive Service Advisor, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Service Advisor. You can explore the career advancement for an Automotive Service Advisor below and select your interested title to get hiring information.