Eastridge Workforce Solutions is seeking an Operations Center Security Specialist for a Company dedicated to creating reliable transportation solutions. The ideal candidate will have 1 years experience as a business data specialist or performing similar functions and are brilliant at using social media listening tools. Qualified candidates are encouraged to apply today for immediate consideration.

What you'll do:

• Answering Credible Threat calls from Employees in field locations, assessing the situation using both tools and processes, and looping in all necessary parties
• Using Social Media Listening tools, traditional media, slack, and other tools for timely and efficient monitoring, tracking, assessing, and analysis of events which may impact or have the potential to impact customers or employees (i.e. Acts of Violence, Acts of Terror, Public Transit Outages, Hurricanes) and aiding market response to these types of impact events
• Communicating market incidents to impacted teams in a timely and clear manner, to advise on necessary action for the market
• Monitoring tools for incidents impacting employees traveling, communicating broadly when necessary
• Using Social Listening tools to evaluate incidents occurring in proximity to Field Locations, notifying the necessary teams, guiding on necessary actions and attending incident management team meetings
• Communicating with large audiences including varying degrees of seniority 
• Meticulously and accurately document incident alerts in real-time
• Respond professionally and quickly to internal feedback and inquiries 
• A clear understanding of the importance of privacy, given the nature of information monitored, tracked, and discussed within this team
• Showing up to work on-time, so that no incidents are missed.
• A clear understanding that this job will require you to be on-call and to handle situations outside of a standard 9-5, and a willingness to step in to help when needed, regardless of time

Who You Are:

• Confident, consistent, timely, work well in autonomy, and maintain a passion for technology and current events with the ability to juggle several, varying tasks at the same time.

Your Skills and Experience:

• 1 years experience as a business data specialist or performing similar functions
• Experience in Safety and/or de-escalation is a plus
• Experience working with sensitive information
• Ability to make independent decisions within a broad procedural framework
• Ability to multi-task and meet short-term and high-intensity deadlines
• Be able to contribute to and thrive in a collaborative team environment
• Be able to work autonomously, and function in a schedule working alone
• Have strong organizational and follow-up skills
• Self-sufficient, highly motivated with desire to learn new technologies and industries
• Ability to thrive in a fast-paced work environment with consistency and reliability
• Genuinely excited and enthusiastic about learning and pushing technical limits / finding new solutions to old problems
• BA / BS or equivalent experience
• Strong verbal and written communication with excellent English spelling and vocabulary
• Maintain an affinity for technology solutions (hardware & software)
• Brilliant internet research and social media skills
• Knowledge of and interest in monitoring ongoing current events
• Experience supporting 24/7 operation

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Benefits: Use this link bit.ly/2023-Benefits to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds.

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