Essential Functions/Primary Responsibilities:

• Professionally interact with customers on inbound and outbound calls, by email, and in-person to keep loan payments current and to collect on past due amounts.
• Establish positive relationships with customers and assist with any questions about their accounts.
• Problem - solving and negotiation skills with customers to protect the financial interest of the organization.
• Accurately document all activity with customers such as conversations, payment arrangements, and any legal actions.
• Understand all facets of financing and loan process and stay updated on details of customer accounts.
• Communicate as needed with Corporate Controller and Attorney about the status of customer accounts.
• Fill-in for other roles within the division for reasons related to schedule, absences, and workload.
• Assist with special projects and assignments related to the overall goals of the Creative Finance division and Easton Motors Companies, Inc.

Required Skills and Qualifications:

• High school diploma required (Associate's or Bachelor's degree preferred)
• Background in collections or account management preferred
• Minimum two years’ experience in customer service in a professional office or call center environment
• Must be able to do basic math including calculating interest. (Training is provided.)
• Working experience with MS Office; computer software and internet proficiency