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Residential Supervisor (Community Living Services) (Tucson Group Homes)

Tucson, AZ | Full Time
23 Days Ago

Job Description


Join the Easterseals Blake Foundation team today and receive a $300 hiring bonus for a full-time position or $150 hiring bonus for a part-time position after providing 90 days of dependable and consistent services! (Subject to approval)  

Easterseals Blake Foundation is committed to the safety and well-being of our employees, our members, and the communities we serve. As such, we require all employees to be fully vaccinated from the COVID-19 virus.  Proof of full vaccination status is required prior to the start of employment. Medical or religious waivers may be requested. 

Would you like to make a lasting impact in your local community? We offer paid training, excellent benefits, and a reliable work schedule. This position is based in a residential group home setting, and works closely with our clinical staff to support therapeutic and behavioral plans. 

General Position Description: 

Under the supervision of the Residential Coordinator, this position provides managerial and direct support to a licensed or unlicensed setting. (Typically, one home) Direct development, implementation and oversight of residential services of Easterseals Blake Foundation Community Living Services including management of program and program staff, compliance with all contractual, financial, and documentation requirements, as well as ensuring consistent and quality delivery of services. Duties include assessing, evaluating, and supervising services for individuals with developmental disabilities, physical disabilities, and/or mental health challenges. Responsible for coordinating applicable services, social, vocational, educational, and community services/activities with residents.  This position is distinguished from other CLS direct care positions by its responsibility for direct training of direct support professionals, implementation of program plans, program organization, and participating in medical, individual service plans, and social service activities directly related to ensuring the highest quality of support to residents.   

Essential Duties and Responsibilities:

  • Provides supervision of positive interactions and active involvement in the growth and development of Community Living Services staff
  • Responsible for activities and support services to participants at assigned site(s) 
  • Makes decisions on routine matters and consults Residential Coordinator on more complex issues
  • Coordinates and participates in the activities of a specialized program and maintains the approved matrix staffing range to ensure quality care
  • Responsible for adhering to the site’s budgeted amounts for household goods, food, and cleaning supplies
  • Communicates and interacts with residents on an individual and group basis, promoting individual choice, freedom, responsibility, and support
  • Participation in the hiring, development, performance management, and separation of site staff
  • Provides direct care to participants in accordance with the individual service plan and behavior treatment plan, and ensures that staff assigned to the site are trained in the plans
  • Promotes best practices in proactive strategies to enhance and reinforce positive behavior supports
  • Ensures standards of care are maintained and monitors members’ mental and physical health to enable appropriate intervention/prevention of problems
  • Assists in monitoring expenditures and program allocations to meet current and future needs
  • Monitor efficient controls to ensure the integrity of residential operating and member fund accounts
  • Direct programmatic adherence to all AZ DES DDD contract requirements, including acquisition and maintenance of all group home licensure requirements
  • Conduct internal monitoring systems to ensure successful outcomes for all external monitoring and reviews
  • Assist with corrective action plans as necessary for contracting and compliance entities
  • Timely assessment of all Serious Incident, Incident, Internal Incident, and Risk Management Reporting per policy
  • Active participation in home visits, initial meetings, transition placements, high profile encounters, etc. to ensure appropriate placement and ongoing service delivery
  • Effective communication and execution of policies, directives, and strategic plans as provided by Easter Seals Blake Foundation CEO, COO, CFO and Director
  • Ensure contract deliverables including, but not limited to: staffing/ratio/range documentation to support billing of services, member progress reports, credential requirements, etc.
  • Manages staff time so that overtime remains at or below 3.5%
  • Participates in staff and administrative meetings as well as in-service trainings
  • Ensure CLS properties are maintained to ensure a safe, clean, and healthy environment for members and employees
  • Ensure CLS equipment is maintained in a safe and operational manner at all times
  • Availability to respond to critical needs of 24-hour residential services
  • Periodic and routine programmatic inspections to ensure documentation and standardized practices comply with contract requirements, EBF policies, and other regulatory bodies
  • Maintain positive communications and relations with employees, members, guardians, contract entities, authorities, and EBF
  • Other duties as assigned


Required Skills/Abilities/Knowledge Of:

  • Concepts and best practices in the provision of behavior/physical management techniques in crisis situations and attains assistance if needed 
  • Principles and practices of program administration, employee development, residential scheduling, and strategic planning of 24-hour programming
  • Possess knowledge of AZ DES DDD qualified vendor agreements, regulations, standards, guidelines, and policies for services to individuals with intellectual and developmental disabilities
  • Possess knowledge of and reflect Easterseals Blake Foundation’s policies, practices, business goals, culture, vision, mission, and values
  • Experience and skill in analyzing and evaluating programs and services

Ability To:

  • Be self-directed, yet work as a collaborative member of the CLS team
  • Possess working knowledge of human behavior indicative of mental or physical disabilities, and principles and practice of self-determination
  • Strong knowledge of functions and goals of residential care
  • Ability to apply safety precautions and accident prevention techniques used in transportation and resident care and ability to teach others the same
  • Understand a household budget, reconcile receipts accurately and allocate spending appropriately
  • Maintain cooperative working relationships with professional staff, guardians, families, caregivers, coworkers, and community organizations
  • Ability to work in a team environment, remain attentive to ideas, recognizing responsibilities, and actively participate with others to accomplish tasks and achieve desired goals
  • Ability to remain calm, non-defensive, and with a supportive attitude during crisis or potential crisis situations
  • Ability to recognize opportunities for learning and professional development in direct care staff and ability to coach others for success
  • Knowledge of HIPAA privacy and security policies and rules
  • Ability to prepare clear, concise, and accurate reports and other job-related documents
  • Skill in maintaining an Outlook Calendar at all times, routine use of a computer for professionally worded emails, accurate and timely timekeeping, drafting reports, etc.
  • Be sensitive to cultural and linguistic diversity
  • Analyze budget and program data
  • Active management and guidance of Community Living Services residential staff in their various roles and responsibilities to ensure programmatic and contractual compliance
  • Work in a fast-paced environment with the simultaneous performance of many different duties, responsibilities, and tasks 
  • Daily priorities may change frequently and the position requires a quick response time
  • Ability to articulate and apply program management requirements and techniques
  • Ability to learn about and implement trauma-informed practices within the scope of work
  • Operate mobile phone, laptop, tablet, desktop computer, Microsoft Office software applications, Windows-based software, and other technology as needed
  • Read, write and speak effectively in English

Minimum Requirements:

  • Must be able to utilize Personal Protective Equipment (PPE), such as face mask, gown, goggles, and gloves, for any amount of time necessary to provide a physical barrier to protect the employee and others.
  • Advanced experience managing IDD service delivery, development, quality assurance, or professional development, Associate Degree preferred.
  • High School diploma or GED with training in the industry plus 2 years experience in the human services/behavioral health field.
  • Valid, unrestricted Arizona driver’s license and the willingness to use personal vehicle in the course of employment. Must meet minimum requirements of agency insurance carrier.
  • Have access to reliable transportation at all times.
  • Must pass criminal background and obtain and maintain a valid Class One Fingerprint Clearance.
  • Maintain current CPR, First Aid, Article IX, Prevention & Supports certification, training required for any Direct Support Professional position, and a variety of supervisory level training as required by Easterseals Blake Foundation.
  • Must be available by home or mobile phone for easy access by agency personnel 24/7.
  • Must be able to work flexible schedules: weekends, nights, days, evenings, holidays, partial shifts, 8/12/16 hour shifts.
  • Clean criminal background check and the ability to obtain a level one clearance card.
  • Proof of COVID-19 vaccination required and willingness to obtain future boosters if required by employer. Accommodation available. 

Physical Requirements:

  • Must be able to remain in a stationary position.
  • Must be able to operate a computer, phone, and other office equipment, wheelchair brake, lifts, etc.
  • Must be able to May work in an office setting.
  • The position requires physical effort sufficient to meet licensing authority requirements.
  • The physical effort for this position varies based on the location of the assignment and the content of the assignment.
  • All assignments may involve continuous periods of talking, hearing, and seeing; frequent periods of sitting, and standing; periods of climbing and descending stairs, operating controls with feet (vehicle), kneeling, bending, stooping, squat.
  • Moderate to a high level of noise.
  • Continuous engagement and direct care of adults and children with developmental disabilities in all aspects of daily life
  • Must be able to communicate with individuals with developmental disabilities, occasionally using sign language.
  • Must be able to exchange accurate information in these situations.
  • Mentoring and direct demonstration of such care are required from time to time.
  • Must be able to distinguish smells such as gas and other noxious fumes.
  • Must be able to lift up to 50 pounds.
  • May work in outdoor weather work conditions.

Working Conditions:

Requires a high level of energy to perform the daily activities of a primarily administrative nature.  Requires standing, walking, and sitting, stooping, bending, and squatting.  Requires extensive typing and writing. 

Easterseals Blake Foundation is an EEO/AA/Vet/Disabled Employer  

Skills for Residential Supervisor (Community Living Services) (Tucson Group Homes)

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